Music Licence Sales Advisor Job Leicester England UK,Sales

Can you imagine a world without music? Neither can we.

Training - 3 weeks of classroom-based training from 9am to 5pm at our offices in Leicester city centre
Hybrid working - Once you are competent in the role you will benefit from the balance of hybrid working, working 3 days a week in our modern office environment and 2 days a week working from home
Working pattern - Monday to Friday, 9am to 5pm.
Discretionary performance bonus included

The main purpose of the role of a Music Licence Sales Advisor is to provide an efficient customer focused service through a variety of contact channels, generating new business invoices / customers.

What you will be doing

This is a sales based role. You will proactively manage customer contact through a variety of channels (inbound and outbound telephone, email, web forms and direct mail) and process new business invoices. This will include:

Taking inbound sales enquiries and converting to customers
Checking against the knowledge base for the required tariff information etc where needed to ensure customers are appropriately licenced
Verifying and gathering the relevant information and additional customer information where appropriate
Licencing customers at the first point of contact where possible
Dealing with any existing customer queries in an efficient manner and providing the transferring them to the correct department
Creating leads where needed and ensure the correct Salesforce process is followed to licence each customer
Taking ownership of your customer through to resolution (licence)
To set and complete appropriate tasks and maintain comprehensive notes relating to customer leads / accounts
To maintain accurate notes in the CRM system (Salesforce)
To use objection handling techniques to proactively resolve any customer queries or objections.
Effectively obtain evidence of music usage within the business to ensure customers are adequately licenced and we are maximising revenue
To deliver a positive customer experience and proactively contribute to the department’s service standards and customer satisfaction results, ensuring call quality targets are consistently achieved and exceeded
To educate and advise customers, positively reinforcing benefits of music to their business, while ensuring that they understand and are adhering to the contractual licensing terms and conditions
To demonstrate a positive image of the company, through developing and maintaining effective professional relationships with customers
To work co-operatively and supportively with other teams in order to ensure the customer experience is positive and the required revenue targets are met
To develop and maintain knowledge of market sectors, in order to support delivery of the revenue targets
To develop and maintain knowledge of core licensing processes and procedures including tariffs and Copyright Law
To undertake other tasks as reasonably requested

You will have

Have worked within a call centre, sales environment or highly monitored environment
Have good verbal communication including a good telephone manner
Have experience of invoicing and date sensitive account management
Use to working to targets, deadlines and KPI's
Competent using Microsoft Office – Word, Excel, PowerPoint and Outlook
Have experience of copyright or licensing in a structured environment (desirable)

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