Revenue Operations Manager; Sales & Customer Experience Remote
Singapore
Listed on 2026-02-28
-
Sales
Business Development, Sales Manager -
Business
Business Development
Remote, USA
Our Blueprint (Company Overview)At Madison Logic, we turn buyer uncertainty into confident action. Using data‑driven insights and strategic expertise, we help marketers align every decision‑maker, in every buying group, at every stage of the journey. We meet buyers wherever they are, navigating today’s non‑linear decision paths to keep marketers ahead. By combining data‑rich strategy with multi‑channel activation, we show B2B marketers and their agency partners not just what works, but why it works, so growth is accelerated with clarity and purpose.
“When ambitious marketers connect with their most elusive buyers to achieve ambitious growth targets, something extraordinary happens.”
“It’s not magic. It’s not just logic. It’s Madison Logic
.”
Here’s why you’ll love working here:
- Access to competitive compensation & benefits that reward your contributions.
- Participation in employee recognition programs to celebrate achievements big and small.
- Exposure to professional development & learning initiatives to help you build your own path.
- Foundation built on values anchored in Accountability, Team, Urgency, Respect, Integrity, and Innovation.
- Opportunities for global exposure work alongside talented colleagues across India, Singapore, the UK, and the US, expanding your perspective and network.
- Invitations to yearly team offsites to connect, collaborate, and strengthen relationships in person.
- Leverage a lifestyle spending account benefit so you can choose your own wellness and work‑from‑home perks.
Our commitment to you:
- Our aspiration: A culture where every person feels confident navigating their unique path and inspired to grow every step of the way.
- Our support: Meeting you where you are, empowering your growth with clarity, support, and purpose.
- Our promise: Your growth is yours to lead, but never a journey you take alone.
The Revenue Operations Manager (Sales & CX) will serve as the operating owner for our GTM motion across both Sales and Customer Experience. This role will design processes, define metrics, and run the cadences that keep our revenue engine aligned with company growth objectives. The person in this role will be a key strategic partner to our CRO, RVPs of Sales, and CX Leadership, translating executive strategy into clear, executable operating plans for the field.
You’ll sit at the center of our GTM organization, helping us forecast accurately, run efficient sales and CX motions, and leverage AI and automation to scale our impact.
Responsibilities Sales Operations- Ensure sellers have clear territories, clean data, effective processes, and actionable insights to hit revenue targets.
- Support annual and quarterly sales planning, including quota setting, territory design, and capacity modeling.
- Translate company growth goals into measurable sales targets, KPIs, and dashboards.
- Partner with Sales & Marketing leadership to outline ICP definitions and funnel stages.
- Analyze pipeline health, conversion rates, and coverage to recommend actions for hitting targets.
- Facilitate weekly forecasting and pipeline delivery review processes with Sales, CX & Exec leadership.
- Define and monitor sales score metrics including activity, prospecting funnel engagement, pipeline, bookings, quota attainment and revenue performance and surface insights to drive improvements.
- Document, optimize, and enforce end‑to‑end sales processes from lead to renewal.
- Build and maintain playbooks for opportunity management, forecasting, and handoffs between Sales and Delivery Ops Teams.
- Identify friction in the seller workflow and drive improvements (e.g., fewer clicks, clearer stages, better handoffs).
- Partner with Marketing & Enablement to roll out process changes, training, and reference guides.
- Demonstrated expertise in the GTM tech stack used across Sales and CX, including advanced, day‑to‑day ownership of our prospecting, CRM, data enrichment, contracting, and conversation‑intelligence tools (e.g., Linked In Sales Navigator, Salesforce, Zoom Info, Conga, Gong).
- Champion AI adoption across Rev Ops to eliminate manual work and…
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