Account Manager, Sumatra

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world.

We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. Are you in? Read on for more details about this particular role.

This is a remote position for a candidate based in one of the provinces on the island of Sumatra, Indonesia.

The Account Manager for the Sumatra Territory will focus on key accounts across multiple segments, including PPE, OGP and General Industry, covering South Sumatera, Aceh, Medan, Batam, and Riau province.

• Customer Relationship Management
• Build and maintain strong relationships with key accounts and key channel partners.
• Serve as the main point of contact for customers and channel sales, ensuring satisfaction and long-term partnerships.
• Conduct regular site visits, safety audits, and consultations to understand evolving customer needs.
• Sales & Business Development
• Identify and pursue new business opportunities within the PPE market.
• Develop and implement sales strategies to meet or exceed revenue targets.
• Negotiate contracts, pricing, and agreements while ensuring compliance with business direction.
• Understanding Customer Safety Needs
• Analyze customer workplaces to recommend the right PPE solutions based on hazards, compliance regulations, and industry standards.
• Educate customers on PPE best practices, ensuring proper usage and risk mitigation.
• Offer customized PPE solutions to enhance worker safety and operational efficiency.
• Market & Industry Insights
• Stay updated on safety regulations, industry safety requirements, and market trends.
• Provide customers with insights on the latest PPE innovations and compliance updates.
• Gather feedback from customers to help improve product offerings and sales strategies.
• After-Sales Support & Service
• Ensure proper delivery, training, and implementation of PPE solutions.
• Address customer concerns, warranty claims, and product issues efficiently.
• Work with internal teams (supply chain, technical support) to ensure seamless service and customer satisfaction.
• Collaboration with Internal Teams
• Coordinate with BDM, Marketing, and Channel teams to align on customer needs.
• Share customer feedback to improve product quality and service offerings.
• Assist in training distributors and partners to effectively promote PPE products.
• Sales Reporting & Forecasting
• Track sales performance, account growth, and PPE product demand in the territory.
• Provide sales forecasts and market insights to management.
• Identify opportunities to optimize sales efforts and expand market share.

• Bachelor’s degree preferred from engineering background.
• Minimum 3-5 years of sales or account management experience, preferably in PPE, industrial safety, or B2B sales within Sumatra regions.
• Experience managing key accounts and developing long-term customer relationships in Sumatra Industrial customers.

• Strong understanding of PPE products, workplace safety regulations, and industry compliance standards.
• Proven ability to identify customer needs and provide tailored PPE solutions.
• Excellent negotiation, communication, and presentation skills, with the ability to adapt to local business cultures and customer needs.
• Ability to analyze market trends, customer feedback, and sales data to drive business growth in Sumatera.
• Self-motivated with strong problem-solving and decision-making skills, capable of working independently in the field.
• Proficiency in using Sales Force and Office 365.

• Willingness to travel extensively within Territory of Sumatra to visit customers and conduct site assessments.
• Ability to work independently while collaborating with cross-functional teams based in other region / segment.
• Strong customer focus with a commitment to delivering high‑quality service and post‑sales support tailored to local market demands.