Agent Manager

Agent Experience Manager page is loaded## Agent Experience Manager remote type:
Remote locations:
VA - Work from home:
Work At Home-Florida:
Work At Home-Ohio:
Work At Home-Texas:
Work At Home-Missouri time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
February 5, 2026 (1 day left to apply) job requisition :
R0808036

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Aetna, CVS Health is looking for top talent! The Agent Experience Manager is responsible for the daily management of Field Sales Representative programs to include overseeing defined training program, CRM and sales reporting.  You will utilize a variety of educational media and a systematic instructional design methodology to ensure completion of training tools and programs for designated agents.  The position will also continuously assess and report on the effectiveness of training programs as agents onboard and as they progress.  

You will assist in the daily operations of Field Sales Representatives including sales reporting, commission payments, policies and procedures development, and system readiness. The position will directly report to Director of Field Sales for Aetna.
** Job Responsibilities**:
* Overseeing agent CRM management via Salesforce tool.
* Coordinates training and continuing education programs, to include new product and existing product training.
* Ensures Field Sales Representatives readiness utilizing defined onboarding program and by working with key internal and external stakeholders.
* Coordinates with Sales team and leadership to provide additional resources to support Field Sales Representatives.
* Compiles, readies, and tracks weekly and monthly sales analysis and reporting.
* Tracks and reports on agent key compliance metrics, Sales reporting, CTMs/Grievances, Rapid Disenrollment’s, Product Declines and Lapses.
* Works across Sales Organization, providing recommendations, and adjusts as directed by leadership.
* Formalizes Sales Organization policy and procedures to include adapting existing and new policies and procedures to meet demands of the organization.

Accountabilities
* Interactive training programs to enhance CRM utilization.
* Expert level of understanding state and federal programs and products for people on Medicare.
* Expert level of understanding compliance programs for state, federal, and carriers.
* Expert level understanding of services and processes offered by the company.
* Expert level understanding of systems and programs utilized by the company.
* Understanding of State and Federal licensing and contracting and appointment requirements.
* Understanding State, Federal, and Organization Commission requirements.
** Required Qualifications
*** 5-7 Years’

Experience with in a Medicare Sales Organization
* Experience overseeing multiple agents contracting with multiple carriers through defined onboarding and annual recertification program.
* Experience working with key internal and external stakeholders to ensure optimized sales operations.
* Experience working with Salesforce
* Demonstrated success in individual contributor role as a noted self-starter.
** Preferred Qualifications
*** Experience in a Field Medicare Organization Preferred
** Education
* ** Bachelor's degree or equivalent work experience
** Anticipated Weekly Hours
** 40
* * Time Type
** Full time
** Pay Range
** The typical pay range for this role is:$60,300.00 - $This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the…