Sales Support & Customer Executive

About Us

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!

Join Our Team:
Sales Support & Customer Executive

Are you the "operational glue" that keeps high-performing Sales teams together?

We are looking for a proactive, data-savvy, and customer-centric Sales Support & Customer Executive to act as a vital link between our sales team and our valued clients. If you thrive in a fast-paced environment where you can juggle analytical reporting with relationship management, this is the role for you.

As a Sales Support & Customer Executive, you wont just be "handling admin." You will be the go to for suporting our Account Excutives and our customers journey. You will empower our Account Directors with the data they need to win deals, ensure new customers are onboarded flawlessly, and act as a professional problem-solver for any challenges that arise.

• Be the Expert Voice:
  Manage and resolve customer queries with a professional, "can-do" attitude.
• The Power of Data:
  Run KPI and usage reports (MIF) to provide insights that drive sales proposals and business decisions.
• Smooth Onboarding:
  Oversee the workflow of new deals, ensuring every internal department is aligned and the customer experience is seamless.
• Sales Enablement:
  Support the sales cycle by preparing documentation and covering for Account Executives to ensure no ball is ever dropped.
• Process Improvement:
  Identify bottlenecks and work with internal teams to make our operations even sharper.

Hours of work Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week once training is completed.

Travel to London for training and meetings are required on a monthly basis - (travel paid for by the company).

• Be a Natural Communicator:
  Able to build rapport with anyone, from internal tech teams to external stakeholders.
• Detail-Oriented:
  Take a "measure twice, cut once" approach to reporting and documentation.
• Tech-Fluent:
  Comfortable with CRM systems (Salesforce/Hub Spot) and highly proficient in Excel.
• Resilient & Resourceful:
  Stay calm under pressure and take ownership of problems until they are solved.
• Experience:
  
  Background in Sales Support, Account Management, or Customer Operations; B2B experience is a strong advantage.

We value candidates with AI literacy individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts

At Apogee, our values Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.

Diversity and inclusion are at the heart of our success. We know true…