Account Manager Sr Remote

Overview

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.

Job Posting Title

Account Manager Sr. – Remote

The Senior Employer Account Manager is responsible for providing complex level support for the Employer Account Executive and Employer Groups by driving communications, client-facing initiatives, and product and program recommendations. This position leads client initiatives both cross-functionally and with clients.

• Work directly with Employer Groups and Health Plan Leadership team to resolve issues and ensure member satisfaction; coordinate with operational units to put processes in place that will prevent repeat issues in the future; drive the identification and implementation of complex process improvements with internal partners to ensure scale and efficiency and result in better client outcomes
• Collaborate with account executive and employer market leadership to build business cases, and at times, lead client-facing initiatives; provide input into, and client management support for initiatives such as implementations, setting performance standards, and creating cost justifications
• Partner with Employer Account Executives and/or Prime and Health Plan leadership to understand the purpose and intent of incoming reporting requests and evaluate what relevant information exists, how it can be accessed, and determine the most appropriate ways to present the information to the requestor in a consumable fashion; conduct independent review and analysis to ensure the information is understood and can be leveraged to influence decision making with the client, or Prime leadership
• Work directly with existing, small employer accounts to optimize the pharmacy spend through adoption and expanded use of Prime products and services
• Facilitate regular meetings with Employer Groups in the assigned book of business to build relationships and promote other product opportunities to increase market penetration and awareness; assist with any necessary follow up with stakeholders or clients
• Support client audits and assist with the development of client presentations and the facilitation of client visits and health fairs
• Document interactions with assigned accounts and input into the Salesforce CRM tool, including but not limited to meeting agendas and notes, identified dependencies or risks, key decision points and outcomes, and any next steps, agreed actions and responsibly parties; ensure the appropriate data is captured within Salesforce in order for the tool to be leveraged as a source of truth for the overall client relationship (client interactions, products pitched and deployed, decision records, etc)
• Support Employer Group retention through: proactive and thorough issue resolution, ensuring an intimate understanding of client’s challenges, priorities and adopted products and services, and helping Prime and Health Plan identify and implement changes that result in mutual value in the relationship
• Serve as mentor and primary trainer for the broader Employer Account Management team; document and maintain Standard Operating Procedures (SOP) for client specific initiatives and ensure awareness and adoption of process changes
• Other duties as assigned

• Bachelor’s Degree in business or related field, or equivalent combination of education and/or work experience; HS diploma or GED is required
• 5 years of Client Service/Account Management experience
• Must be eligible to work in the United States without the need for work visa or residency sponsorship

• Demonstrated ability to develop effective selling messages, presentations, and proposals that drive sales
• Strong interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence effectively across departments, internally and externally, and at all levels within an organization
• Ability to balance and prioritize compliance, business and…