Inside Sales Support Associate; Remote

* This is a permanent remote position. Must be willing to work Eastern Standard Time (EST).

* Please note this position would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week. Please do not apply unless you are able to travel to Headquarters during the first week of employment.

* Must have lighting/electrical industry experience to be considered.

Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy."

We’re not your typical lighting company — and we like it that way. At Keystone, we move fast, think big, and challenge the status quo to deliver on our promise of Light Made Easy®. Our team thrives on new ideas, supports one another, aims high, works hard, and laughs often. And we always put people first — whether that’s our customers, partners, or each other.

If you’re passionate about growing, collaborating, and making a difference, you’ll feel right at home here.

Wow Customers: Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external, so we create unique experiences that go above and beyond their expectations.

Grow Passionately: We embrace growth through creativity, curiosity, and an eagerness to learn. Our work isn’t just about achieving more; it’s about evolving personally and professionally, transforming at every opportunity.

Do Right: It’s not just good ethics to do the right thing; it’s good business. We uphold the highest integrity, and we do the right thing even when it’s hard. Why? Because trust is our most important currency.

Value People: We come from a range of backgrounds, affiliations, and experiences. We honor everybody’s story and build lifelong relationships, whether with colleagues, customers, or partners, because to reach our fullest potential means empowering people to thrive.

Challenge Convention: We refuse to blindly accept the status quo. With agility, courage, and tenacity, we improve — asking tough questions, looking beyond surfaces, and not stopping to rest on our accomplishments.

Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.

The Inside Sales Support Associate position works closely with the Distributor Sales Team to drive sales and maintain crucial relationships with the internal team, external sales representatives, and customers. This position is responsible for safeguarding the customer experience and promoting Keystone’s Light Made Easy promise.

Sales analysis: analyze customer sales data to identify sales trends and opportunities with management

Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls

Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing

Serve as liaison between our Sales Agencies, Distributors & Territory Managers

Answer questions via email or phone regarding existing orders in a timely manner

Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies

Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner

Cross-reference other manufacturers’ part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions

Bachelor's in Business Administration or related field preferred

Lighting industry experience and product knowledge required

1-2 years of sales experience in similar inside sales role

Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations

Proficiency in Microsoft Office, specifically Outlook, Teams and Excel

Experience with CRM software and Prophet 21 preferred

Strong analytical and problem-solving skills

Demonstrated exceptional organizational skills and attention to detail

Ability to perform time-sensitive work environment

Comfortable with phone interaction with very good verbal communication skills

Work well independently or on a team

Demonstrate an unwavering belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and collaboration with them

We do not accept unsolicited resumes from recruiters or employment agencies.