SMB; Medium Business Manager - CA

Location: Remote:
California

Location Status: Work will be primarily performed remotely from home office. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required.

Race Communications is only accepting remote candidates who reside in the following states:
California. If you do not reside in one of these states, you are not eligible for remote employment.

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Compensation: $80,000 to $95,000 USD per year

Overview (Position summary)

Who We Are:

We re more than a fiber internet provider, we re your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you re not just accepting a job, you re becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact:

The SMB Manager leads the strategic direction and performance of Race Communications’ small and medium business segment. This role drives revenue growth through effective sales leadership, targeted market development, and strong customer engagement. The SMB Manager enhances the company’s business presence by identifying market opportunities, optimizing the customer journey, and ensuring reliable delivery of fiber-based services. This position requires a proactive leader who can inspire a team, strengthen internal alignment, and champion Race Communications’ brand within the SMB community.

Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• Associate degree (A.A.) or equivalent education in a related field of study is preferred
• High School Diploma or GED or equivalent combination of education and experience is required
• A valid driver s license, subject to successful verification through a DMV check, is mandatory
• 3–5+ years of experience in SMB sales, account management, or business development, preferably in telecommunications, SaaS, technology, or related industries
• Proven track record of achieving sales targets, growing business segments, and managing customer relationships
• Experience leading or mentoring a sales or account management team is highly preferred
• Background in telecom, fiber internet, or subscription-based services is a strong plus
• Flexibility to work outside standard hours, including evenings, weekends, and holidays, as needed to meet project deadlines or address critical issues
• Proven experience in leadership roles, with at least 5 years of progressively responsible experience in IT management, including infrastructure management, systems administration, network operations, and cybersecurity
• Experience working cross-functionally with Marketing, Operations, and Customer Support teams
• Familiarity with fiber-optic services, broadband products, or telecom industry standards
• Ability to develop territory plans, market strategies, and performance forecasts
• Strong understanding of SMB customer needs, buying behavior, and market dynamics
• Excellent communication, presentation, and negotiation skills
• Ability to analyze data, sales pipelines, and market trends to guide strategy and decision-making
• Proficiency with CRM systems (e.g., Salesforce, Hub Spot) and standard business tools (Excel, PowerPoint, etc.)
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Bilingual communication skills are considered a plus, particularly when serving diverse communities

Skills:

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment,…