Sales Support Specialist

Overview

Ocean Network Express

Sales Support Specialist
• Custom Field 1: USA - Richmond, USA - Boise

Salary Range: 40,000 to 60,000

Location:

Richmond, Virginia or Boise, Idaho. This position will follow a hybrid work-from-home/office model with at least three days in the office weekly.

Sales Support (C-KAS) is responsible for primary support to his/her assigned salesperson (C-KAM), including but not limited to Tender Management, spot rate inquiry, onboarding and contract maintenance. The C-KAS may qualify sales leads from the GKA customer list. The C-KAS will execute day-to-day sales support activities on an account list basis under the supervision of the Sales Support Supervisor in the Global Customer Management team.

They are to ensure all necessary tasks are completed for the C-KAM and S-KAM to achieve profitability and volume growth goals under ONE’s marketing and commercial policy/strategy.

• Act to conclude all sales support team tasks such as contracting, support of customer initiatives and other commercial activities with an aim at achieving corporate business/marketing plans and regional business objectives under the guidance of Supervisor of Sales Support in the GCM Team.
• Ensure the Onboarding team has customer details for proper processing. Monitor to conclusion.
• Handle NAC/tender/spot rate inquiry.
• Review the inquiry from customer, cross check for basic information provided (volume, validity, commodity, port pairs, etc.).
• Rate and Free time filing:
  Upon customer agreement ensure the rate/free time is filed into OPUS timely via TIGER or through Offshore team.
• Timely FAK Distribution:
  Share MRG numbers with accounts and ensure proper filing once released from Trade.
• Promote ONE Quote when the Account plan is not available, or the customer has fulfilled AP.
• Account Plan assistance to C-KAM: C-KAM is responsible for the account plan; S-KAS can assist as needed.
• Monitor Demurrage, Detention and TPB actual use. Ensure customers are aware of long dwell containers on port or off-port and potential charges; report to C-KAM if free time is not fully utilized for discussion with account/TM for possible reduction. Support AR resolution as necessary (DARs).
• Proactive review for contracts/RFA’s nearing expiry and coordinate with C-KAM and Trade for a new proposal.
• Day-to-day utilization and promotion of e-commerce platforms such as ONE FORCE, TITAN, TIGER and ONE QUOTE.
• Join Sales calls with C-KAM/S-KAM and assist in preparation of meeting materials. Assist C-KAM/S-KAM on ad-hoc tasks.
• Collaborate horizontally and vertically to build effective relationships with internal stakeholders to support the GCM sales plan (Operations, Pricing, Customer Service, eCommerce, other Sales Regions, Accounting).

• Ability to communicate necessary information with the C-KAM/S-KAS team, customers, and stakeholders as appropriate.
• Successful persuasion, negotiation, and problem-solving skills with customers and stakeholders both inside and outside the organization.
• Accountability for engagement in the GCM business goals and supporting the outside sales (C-KAM) team efficiently.
• Aiding Manager of Sales Support in GCM Team for development of sales support goals and reports on a GCM basis that quantify and measure sales performance.
• Ability to work in a collaborative, consensual environment with cross-functional department managers to improve profitability and service levels, driving efficiency.

• Proven ability to strategize, implement, and execute day-to-day commercial plans to achieve departmental goals.
• Skilled in all facets of the sales support process: contract creation and amendments, rate and bid request submissions, customer-related reporting and problem-solving.
• Track record of assisting the GCM sales team (C-KAM) in establishing goals and metrics for the outside sales team’s customer base to meet or exceed goals/targets.
• Ability to communicate, present and influence counterpart levels of the client organization.
• Professional and personable demeanor; able to build rapport across varying personality types; ambitious and self-motivated; strong…