Account Manager, Voice Collaboration; Remote local to northeast

Account Manager, Voice Collaboration (Remote if local to the northeast)

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• Accelerates demand generation, sales pipeline growth, and marketing programs that enable AVI‑SPL Account Managers to win business and expand market share in target markets.
• Supports frontline sales managers in executing effective UCC Cloud go to market strategies and establishing a sales coaching program where required.
• Supports buying and selling processes at all stages, from lead generation through win/loss as it relates to customer experiences and life‑cycle activities.
• Actively partners with focused collaboration solution partners or manufacturers—Microsoft, Cisco, Zoom, and UCaaS and CCaaS providers—to promote Cloud sales at AVI‑SPL, and develops co‑sell motion activities that drive new opportunities to AVI‑SPL sales teams.
• Self‑starter with the ability to create leads and support growth in market or territory related to voice, contact center, and other related technologies and the ability to execute and meet deadlines.
• Ability to hunt for new opportunities and network—create relationships with key partner suppliers to drive net new leads for the business.
• Business management capabilities, reporting into leadership activities and pipeline management/accuracy within internal AVI‑SPL systems.
• Supports training, content/sales messaging, processes, practices, forms, and tools to support the sales force.
• Supports Customer Experience programs for all UCC Platform Products as well as Voice and Phone projects and coordinates Customer Experience activities for promoting adoption, expansion, and renewal throughout the Customer life‑cycle.
• Understand our global capabilities with UCC Cloud. Support all the global locations through the licensing design, quoting, and buying process.
• Host regular meeting cadence with necessary internal AVI‑SPL stakeholders to ensure alignment with internal/external needs and the overall UCC Practice‑strategy.
• Attend regular meetings with voice collaboration and service sales teams.
• Assist the key practice leads in managing opportunities and driving demand for those platforms within AVI‑SPL and outside AVI‑SPL with new and current customers.
• Provide leadership to ensure that the business outcomes, user experience and ongoing user adoption is consistently attained throughout AVI‑SPL and for our customers.

• Must have ability to lead and contribute individually, as well as work productively within a team and across functional disciplines.
• Strong communication skills—written and oral—along with professional, interpersonal and relationship building skills.
• Strong business acumen and ability to interface credibly at the CxO level.
• Strong ability to multi‑task, prioritize, manage time and work in a self‑directed manner.
• Deep knowledge of the focused collaboration solution partners or manufacturers—Microsoft, Cisco, Zoom—and select UCaaS and CCaaS platforms (Ring Central, Vonage, 8 by 8, Five Nine, Genesys, Nice, Avaya, Mitel), both technical and sales related.
• Demonstrate leadership and management skills in a team‑oriented, collaborative environment.
• Exceptional strategic thinking and structured problem‑solving skills.
• Technical aptitude and ability to be a self‑driven learner with credible understanding of UCC, IT, Audio/Visual, Collaboration and Meeting space technologies overall.
• Must have intimate knowledge of regional differences in support of international deployments.
• Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat.

• Minimum of a 4‑year degree or comparable industry experience is required.
• Experience working with international accounts/program deployments preferred.
• Relevant Microsoft, Cisco, Zoom and/or Google Certifications preferred—especially sales‑focused certifications.
• Sales and Sales Support Experience preferred.
• 5+ years of experience in UCC, AV technology or Enterprise Technology management preferred.

The work environment characteristics described here are representative of those an…