Account Manager - Remote

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. At PCNA, we don’t just create products — we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

• We invest heavily in modernization, operating more efficiently with cutting edge digital technology
• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger

Delight Customers:
Treat our customers the way you’d like to be treated.

Work Smart:
Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative.

Think Team:
Work together to get the job done. Be inclusive and collaborative.

Own It:
Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.

Say It Like It Is:
Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories:
Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At Journal Books, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories.

Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Inside Account Manager is responsible for driving growth within an assigned territory of top-tier customer accounts by building strong relationships and delivering best-in-class service. Acting as the primary owner of the customer experience, this role manages all pre-sale, order, and post-sale support while collaborating closely with Inside Sales and Support teams to uncover opportunities, resolve issues, and ensure a smooth end-to-end customer journey.

• Manage all aspects of an assigned territory, serving as the primary point of contact while partnering with Inside Sales to drive growth and achieve assigned revenue targets.
• Build and maintain strong relationships with customers and cross-functional internal teams to ensure seamless execution and customer satisfaction.
• Act as a subject-matter expert across PCNA product offerings, decoration options, and non-standard requests, supporting all product-related customer inquiries.
• Serve as an expert in PCNA’s digital platforms and web-based tools, supporting customer training, adoption, and technical troubleshooting.
• Manage the full order lifecycle by monitoring inventory, specifications, approvals, production, and fulfillment to ensure on-time and accurate delivery.
• Lead end-to-end problem resolution for blank, sample, and decorated orders, partnering with Retention and Production teams to drive timely resolution and customer satisfaction.
• Support customers with quotes, samples, freight estimates, virtuals, specifications, flyers, and special project requests including merchandising support.
• Mana…