Personal Vacation Planner Agent; Remote

JOB SUMMARY

We're looking for enthusiastic, customer‑centric sales professionals to join our upcoming VIRTUAL Personal Vacation Planner (PVP) training class. Only individuals residing in these states will be considered: FL, GA, TX, NC.

This position involves selling cruise vacation packages and related products through outbound calls, text messages, emails and social media using Carnival‑approved applications. The role requires building rapport with customers to understand their travel needs and generate sales. Responsibilities include managing the Customer Relationship Management (CRM) system, scheduling follow‑up appointments, and converting leads into cruise reservations. The ideal candidate must be customer‑orientated with a focus on relationship building to encourage repeat business and referrals.

The role demands working independently to meet monthly sales and productivity targets.

• Initiating conversations through calls, texts and approved communication channels to drive sales, acting on leads and/or prospects.
• Present cruise products and make travel recommendations.
• Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.
• Maintain the Customer Relationship Management (CRM) database and build relationships with new/existing guests to close sales.
• Participate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing.
• Perform other job‑related functions as assigned.

• Minimum High School  Diplomaor
  
  GED.
• Inside / outside field 1 year sales experience with proven sales success.
• Experience developing new business and new accounts with a customer service background.
• Proficient in Microsoft Office Suite.
• Results and goal‑oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers through calls, texts, and other Carnival‑approved communication channels.
• Excellent interpersonal skills.
• Superior prospecting, presentation and closing skills.
• Comfortable working in an environment requiring achievement of monthly sales targets and goals.
• Effective time management, organizational and multi‑tasking skills.
• Ability to maintain strong working knowledge of cruise products.
• Ability to work independently and manage our Customer Relationship Management (CRM) system.
• Good problem‑solving skills.
• Consistent and reliable attendance and punctuality are essential functions of the job.
• Must be fluent in English and be able to read, write and articulate in English.
• For internal interest, one must be in good standing with no verbal, written, or final warning.

• Shifts:
  • The training class runs for four (4) consecutive weeks:
    • Monday through Friday 09:00 AM - 06:00 PM (EST).
  • Once you've graduated from the training, your schedule will be:
    • Monday through Thursday 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST).
  • Since this is an incentive‑driven position, when business needs dictate, PVP may be required to work the last Saturday of a month.
• Internal candidates must have at least six (6) months in their current role, cannot be on a verbal, written or final warning in place. All applicants must advise their Coach/Manager of their interest in applying for the role.
• All applicants should fill out the application thoroughly.
• Salary:
  • The starting hourly pay rate for this role is $15/hour for the first 10 pay periods. From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program. The sales incentive program is tiered and includes a 6‑month incentive guarantee. Average annual earning for this role is $65,000 - $70,000 with high performers earning $100,000+.

*** Or your State minimum hourly wage if higher

Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost‑effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life…