Personal Vacation Planner Agent; Remote

Job Summary

We re looking for enthusiastic, customer-centric sales professionals to join our upcoming VIRTUAL Personal Vacation Planner (PVP) training class. Only individuals residing in these states will be considered:
FL, GA, TX, NC.

This position involves selling cruise vacation packages and related products through outbound calls, text messages, emails and social media using Carnival-approved applications. The role requires building rapport with customers to understand their travel needs and generate sales. Responsibilities include managing the Customer Relationship Management (CRM) system, scheduling follow-up appointments, and converting leads into cruise reservations. The ideal candidate must be customer-oriented with a focus on relationship building to encourage repeat business and referrals.

The role demands working independently to meet monthly sales and productivity targets.

• Initiating conversations through calls, texts and approved communication channels to drive sales, acting on leads and/or prospects.
• Present cruise products and make travel recommendations.
• Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.
• Maintain the CRM database and build relationships with new/existing guests to close sales.
• Participate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing.
• Perform other job-related functions as assigned.

• Minimum High School Diploma or GED.
• Inside / outside field 1 year sales experience with proven sales success.
• Experience developing new business and new accounts with a customer service background.
• Proficient in Microsoft Office Suite.
• Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers through calls, texts, and other Carnival-approved communication channels.
• Excellent interpersonal skills.
• Superior prospecting, presentation and closing skills.
• Comfortable working in an environment requiring achievement of monthly sales targets and goals.
• Effective time management, organizational and multi-tasking skills.
• Ability to maintain strong working knowledge of cruise products.
• Ability to work independently and manage our CRM system.
• Good problem-solving skills.
• Consistent and reliable attendance and punctuality are essential functions of the job.
• Must be fluent in English and be able to read, write and articulate in English.
• For internal interest, one must be in good standing with no verbal, written, or final warning.

• Shifts:
• The training class runs for four (4) consecutive weeks:
• Monday through Friday 09:00 AM - 06:00 PM (EST).
• Once you ve graduated from the training, your schedule will be:
• Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST).
• Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month.
• Internal candidates must have at least six (6) months in their current role, cannot be on a verbal, written or final warning in place. All applicants must advise their Coach/Manager of their interest in applying for the role.
• All applicants should fill out the application thoroughly.
• Salary:
• The starting hourly pay rate for this role is $15/hour for the first 10 pay periods. From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program. The sales incentive program is tiered and includes a 6-month incentive guarantee. Average annual earning for this role is $65,000 - $70,000 with high performers earning $100,000+.

*** Or your State minimum hourly wage if higher

Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  
  Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Additional programs include company paid term life insurance and disability coverage

• Financial Benefits:
• 401(k) plan that…