E-Commerce Sales Support Specialist

Overview

Join Talent Pop App as an E-Commerce Sales Support Specialist! At Talent Pop App, we’re redefining how e-commerce brands connect with their customers — turning every interaction into an opportunity for engagement, retention, and sales. As an E-Commerce Sales Support Specialist
, you’ll be the voice that helps customers complete their shopping journey, recover abandoned carts, and discover products they’ll love. If you’re passionate about sales, thrive in an e-commerce environment, and enjoy converting conversations into conversions, this role is for you!

IMMEDIATE ACTION

REQUIRED:

APPLICATION FAST-TRACK! To ensure your application is reviewed by the Recruitment Team
, you must follow these steps carefully. Applications that do not choose “Brand Concierge” and enter the correct code WILL NOT be reviewed.

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you’ll be asked for an application code – please enter NEXS in that field.

• Customer Engagement:
  Assist customers via chat, email, phone, and SMS with inquiries about products, orders, and returns while promoting a positive and sales-oriented experience.
• Drive Sales:
  Proactively identify opportunities for upselling, cross-selling, product bundling, and subscription recovery to increase conversions and customer retention.
• Recover Opportunities:
  Support efforts like abandoned cart follow-ups, winbacks, and post-purchase engagement to maximize sales potential.
• Order Management:
  Resolve order concerns quickly and accurately, turning potential issues into successful customer experiences.
• Represent the Brand:
  Ensure every interaction reflects the brand’s identity, values, and tone for a consistent premium experience.
• Insights &
  
  Collaboration:
  
  Track customer interactions and share trends with internal teams to optimize sales strategies and overall customer engagement.

• At least 1 year of proven remote/online sales and customer support experience.
• Must have prior e-commerce experience (comfortable with upselling, cross-selling, subscription recovery, abandoned cart assistance, or post-purchase support).
• Strong persuasive communication skills and a natural ability to convert leads and close opportunities through excellent relationship-building.
• 1 year of customer service experience via phone, email, or chat is required; e-commerce sales experience is a big plus.
• Familiarity with Shopify, Gorgias, Zendesk, CRM tools, or customer engagement platforms is a plus.
• Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment.

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with at least 15 Mbps upload and download speeds.
• A quiet, professional workspace for calls.

• Earn commissions and enjoy annual performance-based raises.
• Paid time off to relax and recharge.
• HMO health coverage or a monthly health stipend for your well-being.
• Performance and recognition bonuses for top achievers.
• 100% permanent work-from-home setup — skip the commute!
• A supportive, friendly team culture with real opportunities for growth.

When applying, please include the application code BCS — it helps us review your application faster!

Ready to represent top e-commerce brands and help customers complete their online shopping journey? Apply now to become an E-Commerce Sales Support Specialist at Talent Pop App!