Senior Account Executive, Enterprise

Senior Account Executive – Mid‑Atlantic

Genesys empowers organizations of all sizes to create the best customer and employee experiences through its AI‑powered Experience Orchestration platform, Genesys Cloud. As a Senior Account Executive in the Mid‑Atlantic region (PA, DC, MD, DE, VA, NJ), you will drive strategic revenue growth across a portfolio of large, complex enterprise customers and prospective new logo accounts.

• Owns and drives revenue growth across a defined portfolio of large, complex Fortune 500 enterprise accounts, with accountability for multi‑million‑dollar annual bookings and long‑range pipeline development.
• Operates as the primary executive relationship owner within assigned accounts (mix of existing customers and new logos), shaping customer strategy and influencing enterprise‑wide transformation initiatives.

• 10+ years of experience in direct enterprise sales, consistently closing large, complex deals ($1–5M+ ARR) with long sales cycles (6–24 months).
• Demonstrated ability to lead end‑to‑end enterprise pursuits, including deal strategy, executive alignment, competitive positioning, commercial structuring, and close.

• Strong experience in CCaaS, WEM, and CRM solution domains, with the ability to position platform‑based, cloud‑native solutions at enterprise scale.
• Deep understanding of the AI‑driven CX landscape, including Agentic AI, LLMs/LAMs, Virtual Agents, and Copilots, and the ability to connect technology capabilities to measurable customer outcomes.

• Proven success developing and executing multi‑year account strategies within complex enterprises.
• Ability to build and sustain C‑suite and senior executive relationships, align Genesys solutions to enterprise priorities, and drive both net‑new and expansion opportunities through direct and partner‑led motions.
• Acts as a trusted advisor, advocating for customers while identifying opportunities for innovation and growth.

• Strong executive presence with the ability to lead C‑level conversations, articulate Genesys’ strategy and differentiation, and influence complex buying committees.
• Demonstrates high business and technical acumen, translating customer challenges into solution architectures and business cases that support transformation initiatives.

• Data‑driven approach to territory planning, pipeline generation, and forecast accuracy.
• Ability to analyze market dynamics, customer signals, and competitive landscape to prioritize resources and maximize bookings.

• Experience leading cross‑functional account teams, including solution consultants, enterprise architects, customer success, professional services, partners, and executive stakeholders.
• Thrives in a team‑selling environment, aligning diverse contributors around a unified account strategy and customer outcome.

• Disciplined in the use of enterprise sales methodologies, including MEDDPIC, to qualify opportunities, manage risk, and drive predictable outcomes.
• High attention to detail, operational rigor, and accountability in deal execution.

Base salary range: $103,100 – $191,500. The role may also be eligible for commission or performance‑based bonus opportunities.

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.

If a Genesys employee referred you, please use the link they sent you to apply.

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data, and AI across the enterprise, driving customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI work forces.