Key Account Manager

About Us

Cirrus is a HaaS technology enabled electronics provider that is changing the signage industry by building the first on‑premise marketing platform to empower every brick and mortar business to grow. We initiated our mission with the goal of designing and producing outdoor digital signage more affordably. Now, Cirrus extends beyond just signage, offering an integrated solution that includes indoor and outdoor displays, content management, sensor technology, analytics software, and proactive hardware monitoring.

These elements work together to deliver actionable insights, enabling businesses to make data‑driven decisions for their growth and operational efficiency.

Our product portfolio is diverse, featuring five unique lines tailored to meet various business requirements:
Outdoor Displays, Digital Window Posters, Media Players, People Counters, and Car Trackers. These are all interconnected through our cloud‑based software platform, Screen Hub. Screen Hub is an intuitive digital signage software crafted to simplify content management and sign operations for our clients.

By joining Cirrus, you’ll be part of a dynamic team driven by innovation, integrity, passion and hustle. We value the unique contributions of each team member, fostering a collaborative environment where creativity thrives. Together, we’re reshaping the future of customer engagement and experience in the signage industry.

The primary responsibility of the Key Account Manager is to oversee and maintain relationships with a targeted portfolio of sign company clients. You will ensure they receive the highest level of customer service and support and ultimately grow their businesses. This involves engaging with them on a regular basis to better understand their business goals, challenges, and pain points. By doing so, you can provide personalized support and solutions to help them achieve their objectives and build long‑lasting partnerships.

To be successful in this role, you will need to have excellent communication and interpersonal skills, as you will be the main point of contact for your assigned customers. You must be able to build rapport and trust with them, and be responsive to their needs and concerns.

You will also work closely with internal teams, such as Customer Service and Product Development, to gather feedback from sign companies and use this to continuously improve the customer experience. By acting as a liaison between customers and these teams, you can help identify areas for improvement and collaborate on solutions that benefit both the clients and the company.

Ultimately, your goal as a Key Account Manager will be to ensure that your assigned customers receive the highest level of sales support, and to help them grow their businesses by offering tailored solutions that meet their needs. By doing so, you can help prevent churn, foster customer loyalty, and contribute to the company’s overall success.

This position is territory‑based with no in‑office requirement. Candidates must be comfortable with frequent travel to effectively manage and grow key accounts within their assigned territory.

• Align performance to assigned KPI goals individually and for your team
• Develop and maintain strong relationships with your portfolio of sign company clients, ensuring their satisfaction and loyalty
• Monitor account health and proactively address any potential issues that may lead to client churn
• Develop a deep understanding of client’s business needs and goals, and align Cirrus solutions to help them achieve their objectives
• Collaborate with internal teams, including sales, marketing, product, and technical support, to deliver exceptional customer experiences
• Conduct quarterly business reviews with clients to evaluate their progress and identify areas for improvement or growth
• Collaborating with the marketing department to expand brand presence through the creation of suitable marketing materials
• Maintain and update accurate KPIs through Hub Spot
• Perform additional duties as assigned

• 5 years experience in the sign industry, understanding of different aspects of the business how…