Client Solutions Manager

WHO WE ARE

Join FPG as an Independent contractor and become part of a dynamic team dedicated to elevating service and revenue excellence. With over 30 years of expertise, we’ve perfected the art and science of optimizing frontline performance. The unique artistry of our inspiring FPG team with the cutting‑edge science of our proprietary technology, IN‑Gauge – we have set the benchmark in technology and training.

Our global footprint extends across world‑renowned brands in the hospitality and automotive industries, spanning more than 100 countries and boasting over 60,000 app users.

At FPG, we’re committed to unlocking the full potential of individuals and transforming the frontline role. Our culture is built on empowerment, passion, and continuous growth. Join us not just as a contractor but as part of a movement that believes in the potential of people and their ability to make a difference. Experience a fulfilling career as an Independent Contractor with us, where your aspirations meet opportunities.

We are seeking a senior hospitality professional who is currently in a sales role — either:

• Working in hotel sales (commercial, revenue, business development), or
• Selling products, services, or solutions into hotels (any hospitality supplier, vendor, or partner)

— and who also brings prior hands‑on hotel operations experience (Rooms, F&B, Front Office, or leadership roles such as Manager, Director, or GM).

This hybrid background is essential. You understand how hotels operate at a deep level and you know how to sell, influence, and open doors at scale.

You excel at building relationships, engaging hotel decision‑makers, and driving commercial transformation across diverse hotel portfolios.

You thrive in a high‑activity sales environment and are motivated by ownership, autonomy, and meaningful impact.

• Drive high-volume outreach to hotel GMs, DOFs, Commercial Directors, and operational leaders.
• Leverage your existing network to secure introductions, referrals, and discovery conversations.
• Conduct consultative, value‑based conversations that lead from first touch to signed work orders.
• Target 100+ hotels per month through coordinated email outreach, Linked In engagement, and in‑market visits.
• Secure 5+ discovery calls per week through proactive prospecting and relationship building.

• Build and nurture relationships with above‑property commercial leaders across major hotel groups.
• Represent FPG at industry events, business councils, and networking forums
  .
• Position FPG as a trusted partner in front desk and F&B revenue optimization.

• Understand and articulate how upselling impacts RevPAR, ADR, GOP, URI, conversion, and guest experience.
• Speak confidently about hotel operations, service culture, and departmental performance.
• Translate operational insights into commercial opportunities for hotels.

• Conduct impactful discovery sessions that diagnose hotel performance and highlight opportunity gaps.
• Deliver short masterclasses or best‑practice workshops to GMs and operational teams.
• Collaborate with Customer Success on revenue assessments and account strategy.

• Maintain clear activity and pipeline visibility using Salesforce
  .
• Plan and execute structured cadences, campaigns, and follow‑ups to ensure consistent momentum.
• Work closely with Marketing to prioritize targets and use optimized messaging.

• Currently working in a sales/commercial/business development role tied to the hotel industry (either within a hotel group or selling solutions into hotels).
• Past hotel operations experience (Rooms, F&B, Front Office, or leadership/managerial roles).
• 5+ years of combined commercial + operations experience in the hospitality sector.
• Strong understanding of hotel financials, revenue levers, and P&L performance.
• Proven ability to influence senior leaders and open doors across hotel portfolios.

• Highly connected across the hotel ecosystem (GMs, Directors, associations).
• A natural…