Residential Sales Consultant

Pella Corporation is accepting applications for a Resident Sales Consultant for the greater Southern Michigan market. The Residential Sales Consultant is responsible for selling Pella windows and doors directly to homeowners for replacement projects. Through in-home sales appointments and following a structured selling process the consultant will understand the customer’s wants and needs and translate our product offerings to match. The consultant will strive for first-time close and will deliver effective follow-up as needed to close the rest.

It is expected that all Residential Sales Consultants will proactively create self-generated leads such as new referrals through customer relationship networking to drive sales goals and maximize earning potential. The ideal candidate will be results driven, have outside sales experience, and thrive in a fast-paced environment.

Pella Corporation offers the following:

Salary and uncapped commission

Hybrid work environment that includes your home office & appointments in the customer's home

Full benefits package which includes medical, dental, and vision

Health savings and flex spending accounts

Company paid short/long term disability insurance

401k with company match

In-depth training program that includes virtual & hands on learning

Smartphone, tablet, laptop, and product samples provided

Nationwide career growth opportunities

Responsibilities/Accountabilities:

Achieving individual sales and customer satisfaction goals and objectives.

Effectively presenting Pella solutions to customers by executing the Pella Retail Sales Process during the in-home consultation.

Striving to close the sale during all customer interactions.

Ensuring quotes and orders are accurate following company sales process.

Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues.

Be available for customer appointments during evenings and weekends, in addition to weekday hours.

Maintaining an exceptional level of expertise in products/services relating to Pella’s customers, as well as staying abreast of the competitive landscape.

Conducting after-sales follow-up with customers and developing lead and referral generation.

Actively represent Pella at company sponsored events, invitations to discuss and/or present Pella products, and/or home shows.

Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers.

Skills/Knowledge

Able to quickly earn trust and credibility with customers

Provide superb customer service and generate referrals from one customer to others

Skilled at relating to a variety of customers- balances poise and integrity with a service mentality

Able to negotiate, build value and address objections towards closing a sale

Works collaboratively with Pella team members and customers

Able to grasp technical concepts related to general construction

Strong problem-solving skills

Energized by meeting and engaging new people, skilled networker

Tenacious, able to persevere through sales challenges and setbacks

Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available

Seeks out internal experts and utilizes their knowledge

Adaptable to changing processes and priorities

Works well without close supervision but always keeps their manager informed.

Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree (B.

A.) from four-year college or university; or one to two years related experience and/or training, or equivalent combination of education and experience. Individual’s motor vehicle record must also comply with company requirements. Must have the ability to manage multiple tasks in an environment of constant interruptions and be able to…