Account Director - North America
Louisville, Jefferson County, Kentucky, 40201, USA
Listed on 2026-01-29
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Sales
Sales Development Rep/SDR, Business Development, Sales Representative, B2B Sales
Account Director - North America
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
What experience do you need to have?- 12+ years of direct, outside sales, quota-carrying role selling enterprise software solutions to highly regulated F500 or equivalent organizations
- Experience closing 5m+ ACV transactions
- Experience selling Cloud, SaaS and AI-based solutions in the following areas:
Virtual Agents, Customer Experience (CX), Cloud Contact Center (CCaaS), Workforce Engagement Management (WEM), Customer Journey Analytics, AI Copilots, Customer Relationship Management (CRM), etc. - Proven track record of building executive relationships (C-level), driving innovation and additional software consumption, and growing new pipeline by developing business KPI impacting use cases.
- Ability to effectively communicate our company's strategic vision and unique capabilities to customers, connecting them to the customers' business, and sharing a compelling plan on how we can help solve the customer's business challenges.
- Experience developing marketing and prospecting plans for territory growth. Abilityto an advocate for existing customers while driving upsell and cross sell opportunities.
- Be a "High Energy", results-oriented achiever and a team player willing to work in a demanding and dynamic environment. Experience with team selling and leading a diverse set of talented individuals towards a common goal within an account.
- Proven experience understanding customer needs and being able to articulate complex technology solutions
- Confirmed ability to lead complex sales cycle, with a track record of successful revenue attainment.
- Familiarity with the MEDDPIC selling methodology.
- BS or BA degree or equivalent work-related work experience
- Ability to travel up to 50%
- Deep Understanding of the customer business environment.
- Presents product information to prospects, customers, and partners.
- Pipeline development through a combination of phone calls, email campaigns, and market sector knowledge/intelligence.
- Generates short-term results independently.
- Collaboratively strategizes for solving deal-level challenges.
- Creates and maintains a sales pipeline to hit and surpass goals within designated market sectors
- Accurately forecasts quarterly revenue and delivers on that revenue
$ - $
Benefits:- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI work forces.
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