Easterns Automotive Online Sales Agent

Base pay range

$44,000.00/yr - $88,000.00/yr

Job Title: Digital Sales and Customer Experience Specialist

Company: Easterns Automotive Group

Location: Sterling, VA

Easterns Automotive Group is actively seeking a tech-savvy and dedicated Digital Sales and Customer Experience Specialist. As a leading multi-location certified pre-owned automotive retailer, we are committed to unparalleled customer experiences, both digitally and in-store. Our aim is to be the go-to destination for automotive purchases in the DC and Baltimore metro areas.

• Health & Dental Insurance:
  Ensuring the well-being of you and your family.
• Vision Insurance:
  Taking care of your eye health.
• Life & Disability Insurance:
  Providing financial security for you and your loved ones.
• Health Savings Account:
  Additional flexibility for your health care needs.
• 401(k) Matching:
  Contributing to secure your financial future.
• Paid Time Off & Parental Leave:
  Because we know life happens.
• Flexible
  
  Schedule:
  
  Balancing your work and personal life.
• Paid Training & Tuition Reimbursement:
  Invest in your continuous personal and professional development.
• Employee Discounts:
  Enjoy exclusive discounts on vehicles and services as our token of appreciation.

• Consultative Digital Selling:
  Serve as a trusted advisor, providing specialized information about our range of vehicles through digital channels.
• Customer Relationship Building:
  Use your digital communication skills to convert online interactions into lasting customer relationships.
• Digital Troubleshooting:
  Proactively solve any challenges customers face in the online purchasing process.
• Follow-Ups & Problem-Solving:
  Schedule regular digital interactions with customers while resolving issues effectively to uplift the customer experience.
• Team
  
  Collaboration:
  
  Collaborate with internal teams to achieve sales goals and maintain a positive, customer-focused digital atmosphere.

• Be Digitally Savvy:
  Comfortable and efficient in utilizing CRM tools and other digital platforms.
• Be Empathetic:
  Exceptional skills in listening to and understanding customer needs.
• Show Adaptability:
  Able to adapt quickly in a fast-paced, ever-changing digital sales environment.
• Demonstrate Ethical Practices:
  Uphold high standards of honesty and transparency.
• Be Highly Organized:
  Possess strong organizational skills to manage multiple tasks efficiently.
• Have a Passion for Cars:
  An enthusiasm for vehicles and a willingness to continually learn about our products.
• Fluency in English:
  Additional language skills, particularly in Spanish, are a significant plus.
• Educational Credentials: A Bachelor’s degree is an advantage.

• This is a full-time position.
• An 8-hour shift is required.
• Availability to work on weekends is required.

• The pay structure will be a Base Salary + Commission, with an earning potential of $44,000 - $88,000 per year.

If you are driven by the ambition to transform the digital car-buying experience into something extraordinary, we welcome you to join Easterns Automotive Group. We are excited to integrate your unique perspective and energy into our dedicated team!

5 Days a Week - Alternating Sundays

• Entry level

• Full-time

• Management and Manufacturing

• Motor Vehicle Manufacturing