Client Engagement Coordinator

As the Client Engagement Coordinator, you will help Reusser build strong, lasting relationships with the partners and clients who trust us. This role serves as a bridge between inside sales, client outreach, and partnership development—supporting both new business activity and the ongoing engagement of our active and legacy clients.

You will own our CRM systems, drive meaningful touchpoints with clients, and support workshops and events. Reporting to the Director of Revenue Operations (Rev Ops), you will play a key role in ensuring our sales processes remain thoughtful, accurate, and service-first.

Client Outreach & Engagement

Re-engage inactive and legacy clients through annual outreach, check-ins, and tailored communication.

Gauge client needs and warm relationships ahead of formal sales conversations.

Identify any risk of non-renewal and route information to the appropriate Account Manager or Director of Delivery.

Invite clients and contacts to upcoming workshops, webinars, and learning opportunities.

Handle early-stage qualification on inbound leads and conduct preliminary discovery calls to determine fit.

Support pricing and quoting requests from internal teams, following all documentation and sign-off procedures.

Generate proposals and SOWs for smaller or standard projects when needed.

Partnership Development

Actively grow and support our strategic partnerships

Track partner attribution, performance, and engagement within our CRM

Promote partnership offerings internally to ensure team alignment and awareness.

CRM Ownership & Governance

Own CRM governance, ensuring data quality, consistency, and process alignment.

Maintain fields, workflows, and pipelines to keep the system clean and usable for all teams.

Conduct regular audits of pipeline hygiene, client records, and sales activity.

Produce clear reports and dashboards to support decision-making for leadership.

Workshops & Events

Support pre-event outreach, RSVP management, and post-event CRM updates.

Serve as an on-site representative at events to meet clients, capture interest signals, and ensure prompt follow-up.

You are a connector: You build trust quickly and enjoy developing long-term relationships through genuine interaction.

You are highly organized: You can self-manage multiple outreach streams, partnership categories, and CRM audits without losing sight of the details.

You are a clear communicator: You communicate with clarity and maintain a service-first mindset in every interaction.

You are systems-oriented: You appreciate the importance of clean data and enjoy maintaining a "source of truth" in our CRM.

2+ years of experience in inside sales, outreach, or partnership development, preferably in a digital agency environment.

Technical proficiency with CRMs, including managing workflows, properties, and reporting.

Proven ability to handle early-stage lead qualification and conduct discovery calls.

Experience in partnership management or community engagement is a plus.

We are a results-driven digital agency crafting innovative solutions that create demand and generate value for the clients we serve.

We support businesses and organizations on their journey to become a better version of themselves. We believe everyone deserves best-in-class digital products to help them compete and succeed in a digital world.

We approach doing business in a unique way which is highlighted by Inc Magazine, Business Insider, Forbes, and CNN Money.

We build custom websites, native apps, and SaaS applications with hand crafted user experiences. We create brands and market them with digital marketing, content strategy, and PR.

We are a small, hard-working team of strategists, designers, and developers that are very passionate about our work and the clients we serve.

We constantly encourage and challenge each other in order to better our craft and make the user experiences we build for our clients function at a world-class level.

We partner with companies of all sizes and industries.

Work-life balance: 4-day work week (Monday - Thursday)

Work from home: (2 days in the office, 2 days remote)

Paid maternity/paternity leave.

Medical & Dental insurance coverage through Physicians Health Plan—beginning on day one.

Retirement Planning:
Simple

IRA contributions match dollar-for-dollar up to 3% of your salary—matching begins on day one.

3+ weeks PTO and federal holidays off.

Commission on any new business you directly bring to the company.

Commission on client retention revenue goals you meet.

New office space in downtown Roanoke, IN.

Work from home stipend

Annual professional growth stipend

Great coffee!

If you’re interested in this position, please apply through our website l us why you believe you’d be a great fit for our team.