Commercial Insurance Account Manager - Franchise Accounts; Peoria, AZ or Re

Commercial Insurance Account Manager - Franchise Accounts (Peoria, AZ or Re)

The Account Manager II is responsible for working with Advisors/Client Executives and Account Executives to service client accounts. The position requires day‑to‑day client servicing for a specific set of clients and entails a great deal of verbal, electronic, and other written communications. The Account Manager II will manage the renewal and marketing process, prepare materials for presentations and communications in collaboration with senior team members, and work independently to develop relationships with clients and carrier contacts.

This is a full‑time position open to a hybrid schedule from our Glendale, AZ office or remote. Standard working hours are Monday through Friday, 8:00 AM to 5:00 PM.

• Works proactively to develop relationships with carrier and client contacts; may take active role in meetings.
• Prepare and send the request for proposals to applicable insurance carriers and spreadsheets results as they come in.
• Take the lead on reviewing proposals and carrier source documents for accuracy in collaboration with the Account Executive or Advisor/Client Executive; begins to communicate directly with clients and carriers with appropriate approvals.
• Create and maintain client files in accordance with office procedures and agency management system.
• First line of answering billing questions from clients and insurance company personnel with assistance from the Accounting Department when necessary.

• Highly organized with excellent verbal and written communication skills.
• Self‑confident to make sound independent decisions.
• Ability to successfully interact with a variety of people and function well both in a team environment and autonomously.
• Ability to handle situations in a calm, courteous, and professional manner.
• Customer focused to establish and maintain effective relationships.
• Intermediate level of experience in Microsoft Office products, specifically Word, Excel and Outlook.
• Ability to prioritize multiple tasks to meet deadlines.
• Possess strong analytical and problem‑solving skills.
• Sharp attention to detail, decision‑making skills, and problem resolution.
• Flexibility and adaptability to changing priorities, deadlines and technology.
• When working from home, maintain a private workspace, secure company equipment and correspondence, maintain high‑speed internet, be present and responsive online, and minimize personal interruptions during your work shift.

• Associate's degree (or equivalent), BA/BS preferred.
• More than 3 years of client service and/or industry and product line experience.

• P&C Insurance License required.

We’re proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our People First culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $47,000 – $65,000, determined by factors including experience, credentials, education, certifications, skill level, scope of the position, and geographic location.

In addition to the base salary, this position may be eligible for performance‑based incentives.

Not applicable

Full-time

General Business, Other, and Administrative

Insurance

NFP is an inclusive Equal Employment Opportunity employer.