Hybrid Travel Sales Consultant

Hybrid Travel Sales Consultant

Hybrid, Monday – Friday 8:00 AM – 5:00 PM PT

Are you passionate about travel and eager to help others create unforgettable memories? We are looking for a Hybrid Travel Sales Consultant agent to handle inbound sales calls and assist walk in traffic in our Woodland Hills office on a hybrid work schedule. On your work from home days, you will handle inbound sales calls. On your hybrid in-office days you will prioritize assisting walk-in guests with making new bookings and assisting currently confirmed guests with any inquiries.

The ideal candidate will have strong sales and customer service skills and thrive in a hybrid environment.

Our Hybrid Travel Sales Consultant have the earning potential of $80,000 – $190,000 annually (base + commission). Consistently rated at the top of river, ocean and expedition cruising, award winning Viking Cruises offers high earning potential unlike any you will find and loyal guests you will be long lasting relationships with.

Join us in making dreams come true for our guests as they explore the seven continents aboard our luxurious ocean and river vessels. Apply now and embark on an exciting career with Viking Cruises!

This is a hybrid position based in our Woodland Hills, CA office. You will be required to adhere to our hybrid work policy, working from our office three days each week.

• Demonstrate passion for curating extraordinary travel experiences for high-net-worth guests
• Handle inbound sales calls from consumers, identify their needs, and make travel recommendations (no cold calling, ever)
• Make follow-up outbound calls, overcome objections, and close the sale
• Provide personalized recommendations based on guests’ preferences and interests
• Build lasting relationships to drive consumer loyalty
• Explain cruise itineraries, onboard amenities, and pricing details
• Maintain accurate records of interactions and follow up with leads
• Enjoy working from home in a fully virtual environment
• Continuously exercise high ethical standards
• Remain coachable, open to feedback, highly motivated and driven to succeed with an entrepreneurial spirit

• Demonstrate passion for curating extraordinary travel experiences for high-net-worth guests
• Work with walk-in guests, identify their needs, and make travel recommendations
• Overcome objections, and close the sale
• Provide personalized recommendations based on guests’ preferences and interests
• Build lasting relationships to drive consumer loyalty
• Explain cruise itineraries, onboard amenities, and pricing details
• Maintain accurate records of interactions and follow up with leads
• Continuously exercise high ethical standards
• Remain coachable, open to feedback, highly motivated and driven to succeed with an entrepreneurial spirit

• Identify guest needs and resolve conflict to achieve the highest level of customer satisfaction
• Effectively communicate policies and procedures
• Provide assistance to guests in regard to change requests, itinerary or cruise inquiries, take payments and other service needs directly related to a booking or customer profile
• Ensure accurate and timely service and respond quickly and proactively to customer requests
• Maintain customer records in company CRM tool
• Must Dress professional while in the office with Guests
• Must act in a professional manner at all times

• Experience as a telephone salesperson or similar sales role
• 5+ years’ experience as an Account Executive or in a similar sales role
• Demonstrated success in meeting and exceeding monetary sales KPI metrics
• Strong experience in making sales in person and over the phone
• Strong customer service skills
• Exceptional communication, negotiation, and interpersonal skills
• Ability to build and maintain relationships with high-end clients
• Conflict resolution skills
• Work collaboratively with all levels of the organization in person to resolve customer service inquiries/issues
• Discipline to work in a structured environment with schedule adherence
• Previous sales experience with ability to close on the first call
• Proficiency with basic computer applications and equipment (MS Word, Teams,…