Manager Customer Success

Overview

About Lamb Weston You’ve probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, and public Fortune 500 company, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world.

Title:

Manager Customer Success

Location:

Statewide Multi Use,

Job

Requisition
-259798

Time Type:
Full time

About Lamb Weston: A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference. You’ll gain access to hands-on training to fuel your growth and success, explore opportunities for new solutions, and you’ll join a winning team of 10,000+ people all dedicated to raising the bar – together. If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you.

Job Description Summary Manager Customer Success is responsible for managing a team of Customer Success Representatives, overseeing the team strategy and roadmap, and partnering with the sales team on team selling. This role works cross-functionally with Customer, Product, and Digital Marketing, Culinary, Knowledge and Insights, Sales Training, and Sales Technology, along with all areas of FSBU Sales and Sales Support Teams.

Customer Success focuses on supporting team selling and the sales team by focusing on building relationships with potential customer targets, answering customer questions, being product experts, and retention and loyalty tactics with current customers.

• Manages strategy and process with Customer Success Representatives and Sales Team on Team Selling parameters
• Ensure seamless Team Selling Engagement with Sales Team
• Develops, directly manages and coaches team of Customer Success Reps by initiating objectives, setting priorities and evaluating performance
• Interfaces closely with Category Leadership and Category Execution on Initiative development and tracking, reporting, etc. of customer journey and lead management process
• Interface with Marketing, Culinary and Knowledge & Insights and provide insights on sales tools and content, communication, culinary ideation and consultative selling
• Maintain an active and healthy pipeline
• Lead and support data cleanliness with Customer Success Reps and provide thought leadership for team selling data cleanliness

Education/

Certifications:

(Required & Preferred)

• Education:
  
  Bachelor’s in Sales, Business Administration, or related field degree preferred.

• Experience:
  
  5+ years of sales experience, management experience preferred. Food service and customer service experience preferred.
• Strong customer service orientation with the ability to professionally and effectively influence/persuade customers to purchase products.
• Ability to lead and develop a team and hold them accountable to deliver results.
• Ability to process multiple issues simultaneously, driving them to successful resolution.
• Computer
  
  Skills:
  
  Ability to use a variety of computer technologies and tools including Microsoft Suite, with CRM use (Salesforce).
• Strong written and verbal skills and ability to negotiate. Ability to read, write and speak in English required. Bilingual/Multilingual skills desirable.
• Strong business management skills, including financial management skills and a strategic mindset.

• Some travel may be required (15% of time if significant)
• Most work is performed in a home/office environment
• Incumbent may sit for long periods of time at desk or computer terminal
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Incumbent may use calculators, keyboards, telephone and other office equipment during normal workday

Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive. Some of the most attractive elements of our benefit…