Cruise Sales Consultant

Overview

Leading Specialist Travel Company are seeking a Cruise Travel Consultant to join their dedicated Tour Operations team, to help curate life-defining travel experiences for their clientele. Working within a reservations team to create tailor-made cruise itineraries, you will combine exceptional service with deep cruise product knowledge and build long-term customer relationships. This Travel Consultant opportunity offers a highly competitive starting salary of £28k pa plus commission and is hybrid in Birmingham.

We are seeking someone with broad knowledge of cruises; perhaps your career previously working on cruise ships in customer service/sales roles, or you have cruised extensively yourself. You must also have experience in a target-driven sales role, with a focus on sales through building lasting relationships.

• Manage inbound sales enquiries and repeat customers with a consultative, relationship-led approach
• Take time to understand customers  needs, recommending suitable tour options
• Build trust and confidence with customers
• Convert enquiries into high-quality bookings, with a strong focus on customer satisfaction and retention
• Maintain accurate CRM records to support excellent service delivery
• Work closely with Product and Operations teams to ensure holidays sold are appropriate and deliverable
• Contribute to improving conversion, customer experience and sales processes
• Take ownership of personal performance, learning and development

• Starting salary up to £28k pa dependent on experience, plus commission with an OTE of £38k pa
• Hybrid role – Birmingham Head Office (Mondays, Wednesdays, and Fridays) with remote work Tuesdays and Thursdays
• Career growth opportunities and development
• 25 days' holiday, plus your birthday off
• The opportunity to travel on company trips
• Contributory Pension
• Industry leading training
• Regular prizes and awards for achievers and team players

• Experience from a target-driven, but relationship-led sales role, with the ability to demonstrate successful experience of selling over the phone
• Broad knowledge of cruise lines, cruise ships and cruise itineraries, either from selling cruises in a travel company or from cruising extensively yourself (as a passenger or employee)
• Travel industry experience is desirable but not essential

Interested? Please follow the instructions to apply attaching your CV. If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV; we may have something else that could be perfect for you. Know someone else who might be interested in Travel Industry?