Customer Experience Sales Specialist

Customer Experience Sales Specialist at Talent Pop App:
Elevating Service to Sales

At Talent Pop App, we believe the best support is the best sales strategy. We partner with high-growth e-commerce brands to integrate exceptional customer service with aggressive sales conversion goals. As a Customer Experience Sales Specialist
, you are the vital link, ensuring every interaction—from initial inquiry to post-purchase support—is an opportunity to build loyalty and drive revenue.

IMMEDIATE ACTION

REQUIRED:

APPLICATION FAST-TRACK! To ensure your application is reviewed directly by the Recruitment Team
, you must follow these critical steps exactly. Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you’ll be asked for an application code – please enter CESS in that field.

• Premium Customer Engagement:
  Serve as the brand's voice, communicating via phone, email, live chat, and SMS to expertly resolve inquiries and provide personalized product guidance.
• Direct Revenue Generation:
  Proactively identify and execute high-value sales actions, including upselling, cross-selling, and product bundling, to maximize the average order value (AOV).
• Sales Recovery & Retention:
  Implement targeted efforts for abandoned cart assistance, subscription recovery, and winback campaigns to recapture lost sales and boost customer lifetime value (LTV).
• Brand Concierge Service:
  Deliver a consistently high-end, consultative experience that aligns with the brand’s identity, making the customer feel valued throughout their journey.
• Post-Purchase Excellence:
  Efficiently manage all order-related concerns (tracking, returns, and exchanges), ensuring a seamless experience that encourages immediate repeat sales.
• Data & Process Improvement:
  Accurately log customer interactions and sales data, monitoring feedback trends to collaborate on continuous improvements in the customer experience and sales workflow.

• 1+ year of proven remote/online sales and customer support experience is mandatory.
• Prior E-commerce Experience is Essential:
  Comfortable with sales-focused elements of e-commerce support (e.g., upselling, subscription recovery, post-purchase sales).
• Exceptional Communication & Persuasion:
  Ability to build rapport quickly and skillfully convert conversations into closed sales opportunities.
• Required experience in customer service across phone, email, or chat; direct e-commerce sales conversion experience highly preferred.
• Working knowledge of e-commerce platforms like Shopify, CRM tools, or other customer engagement technology is a definite asset.
• Goal-oriented, self-starter who thrives in a fast-paced, high-performance remote environment.

• A dedicated PC or laptop with an i5 processor or a comparable modern equivalent.
• A stable, high-speed internet connection providing a minimum of 15 Mbps for both upload and download speeds.
• A quiet, professional workspace suitable for conducting clear, uninterrupted calls.

• Sales
  
  Incentives:
  
  Opportunity to earn commissions alongside your base salary, plus reliable annual performance-based raises.
• Health & Well-being:
  Comprehensive HMO health coverage or a monthly health stipend, plus paid time off.
• Recognition:
  Generous performance and recognition bonuses for top contributors.
• Flexibility: 100% permanent work-from-home setup—no commute required.
• Growth Path: A supportive team culture with clear avenues for career advancement and skill development.

Ready to blend world-class customer experience with effective sales conversion? Apply now to become our next Customer Experience Sales Specialist at Talent Pop App!