Account Manager II - Public Sector; Remote

Overview

The Account Manager provides consultative expertise on benefits, products, and capabilities within the Account Management Team. This position is a critical resource responsible for promoting new and existing products or services through the development and delivery of tactical marketing and communication initiatives. The Account Manager is directly responsible for growing group enrollment by marketing to the client’s associate base and for building and maintaining long-term relationships with key senior-level decision makers and influencers assigned to a group of strategic clients.

You will work with Public Sector accounts with various funding arrangements and plan sponsors within state, municipal, and school boards ranging in size from 100 to 100,000+ contracts. CANDIDATES MUST LIVE IN THE MD, DC, NORTHEN VA AREA IN ORDER TO TRAVEL INTO THE OFFICES AND FOR CLIENT MEETINGS AND STAFF MEETINGS. An ACTIVE HEALTH AND LIFE LICENSE IS REQUIRED.

• The Account Manager is directly responsible for aggressively growing group enrollment by marketing to the client’s associate base. Lead and conduct employer and employee educational and communication meetings independently with varying locations. Travel to in-state and out-of-state locations to meet client requirements and expectations. Act as an integral partner of the account management team for new and renewed business, in sales strategy and benefit design modeling.
  
  Autonomously utilize expertise, business acumen and knowledge to resolve complex client requirements and issues.
• Build and maintain a strong, cultivated relationship with clients, acting independently as a trusted advisor. Lead renewal strategy including goal setting, timeframe analysis, and implementation requirement outlines to ensure successful setup of new products and services.
• Work with internal and external resources to oversee resolution of escalated issues. Assess risk and determine impact to the company and client, then collaborate with the client to determine ultimate resolution.
• Facilitate and work independently with external clients to lead benefit analysis and development of structured programs to engage members, including open enrollment strategy, wellness services deployment, and implementation oversight as a consultative role to strengthen relationships and maximize value realization for the client.
• Disseminate understanding of legal developments and changes with regulations related to insurance carriers and Federal and State laws affecting clients, policies, and procedures to ensure compliant administration of benefit programs.

Education
:
Bachelor’s Degree OR, in lieu of a Bachelor’s degree, an additional 4 years of relevant work experience in addition to the required work experience.

Experience
: 3 years of experience in sales, sales support, implementation, benefit administration or Account Management.

Licenses/Certifications Required Upon Hire
:
Current health and life license for the jurisdictions of Maryland, DC, and Virginia.

Knowledge,

Skills And Abilities

(KSAs)

• Superior communication skills and knowledge of employee benefits issues necessary to effectively communicate with clients, insurance carriers and prospects concerning employee benefit lines of coverage.
• Ability to solve problems, strong organizational skills, detail oriented, responsive and self-motivated, works independently as well as part of a team.
• Proficiency with Microsoft Word and Excel is required; basic working knowledge of PowerPoint preferred.
• Knowledge of insurance information, technology and new legislation.
• Ability to work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
• Ability to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
• Ability to effectively communicate and provide positive customer service to internal and external customers, including those who may be demanding or challenging.

Travel Requirements
:
Regional travel is required to meet customer needs throughout…