Customer Success Manager

We're building the creative layer for modern communication. Every month, over a billion people make presentations — but the tools they use to make them haven't evolved in decades. We're changing that, using AI to disrupt a massive market.

📈 Millions of people rely on Gamma to create, teach, and persuade, creating more than 1 million gammas every day.

💻 We see Gamma as the next great workplace tool, combining viral B2C love with a massive B2B opportunity. We believe AI can be a true creative partner: one that understands context, clarity, and taste.

💸 We’ve reached a $2.1B valuation
, crossed $100M in annual recurring revenue
, and have been profitable since 2023.

💙 We're an imaginative, passionate team who takes our work seriously, but not ourselves. Our culture is warm, a little quirky, and fueled by curiosity.

You'll transform grassroots enthusiasm into thriving team and enterprise accounts. This means owning the full customer lifecycle for a dynamic portfolio from fast-growing startups to large enterprises, ensuring every customer realizes the transformative value of AI-powered content creation. You'll be part architect, part educator, part detective—identifying expansion opportunities hidden in usage data, orchestrating seamless hand-offs with Sales, and designing programs that scale.

This isn't your typical CSM role. You'll own customer health, gross retention, and net dollar retention, designing onboardings and training programs that create Gamma champions. You'll navigate complex stakeholder relationships, conduct executive business reviews that quantify impact, and partner with Sales to convert high-potential accounts. You'll also experiment with AI-powered workflows that make Customer Success itself more efficient while building playbooks and one-to-many programs that serve our growing base.

Our team has a strong in‑office culture and works in person 4–5 days per week in San Francisco. We love working together to stay creative and connected, with flexibility to work from home when focus matters most.

• Own customer health, gross retention rate, and net dollar retention, focusing on preventing churn before it happens
• Design and lead onboardings and training programs for new customers, ensuring successful deployment, product adoption, and creating Gamma champions
• Create playbooks for common customer journeys and develop one‑to‑many programs that efficiently serve our growing customer base
• Navigate complex stakeholder relationships and conduct executive business reviews that quantify Gamma’s impact on customer workflows
• Partner with Sales to convert high‑potential accounts and maintain ownership of the customer relationship post‑sale
• Channel customer feedback to Product and Design teams on features and use cases that unlock enterprise value

• 5+ years of B2B SaaS experience in Customer Success, Account Management, or similar customer‑facing roles with a strong track record or meeting or exceeding goals through strong program‑level execution
• Start‑up experience, preferably at PLG companies managing the transition from self‑serve to sales‑assisted
• Proven ability to manage both high‑touch strategic accounts and scaled customer programs
• Track record operating with resourcefulness and agility, using a strong growth mindset to learn and turn constraints into solutions—all while navigating the ambiguity inherent in high‑growth environments
• Data‑driven thinking with focus on impacting key metrics
• Comfortable discussing technical concepts like APIs and SSO with key stakeholders
• Active AI user who experiments with new tools and can articulate AI best practices to customers
• Ability to context‑switch between executive communications and hands‑on user training
• SQL knowledge or familiarity with data analysis (Nice to have)
• Background in design or design software (Nice to have)
• Track record of building CS operations from scratch (Nice to have)

Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the requirements listed above.

If you’re interested in this role but you don’t meet every requirement, we…