Sales Agent, Sales Representative

Established in 2021,
Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well‑being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi‑brand and omni‑channel approach includes our own insurance carrier, insurance brands and partner brands.

Embrace Pet Insurance, a subsidiary of IPH, is leading the way in redefining pet health insurance in the U.S. We’re committed to open and honest communication, products that earn the trust of our Embraced pet parents, and customer service that’s both personal and professional.

Embrace is seeking a Licensed Inside Sales Agent who will report to the Manager of Sales. The role involves answering inbound sales calls and following up with prospective Pet Parents. No cold calling. We look for a self‑motivated, driven individual with the work ethic and personality to thrive on our fast‑paced team.

Remote – United States. This position is remote, and you will work from a home office. Occasionally, travel to the nearest office may be required for in‑person activities such as team meetings, training, and culture‑building events.

• Accurately and efficiently capture customer information in our CRM system.
• Effectively manage time and stay organized under pressure.
• Proactively manage and grow a pipeline of new business opportunities.
• Meet or exceed KPIs set by the company.
• Communicate professionally over the phone and email.

• Bachelor’s degree and/or 2+ years of sales experience.
• Active Property & Casualty license.

• Competitive nature and interest in staying abreast of competitors.
• Excellent listening skills and a strong ethos of following up on all requests.
• Professional communication skills, both verbal and written.
• Ability to view problems, opportunities, and ideas from various perspectives.

All of our jobs come with great benefits including healthcare, parental leave, and opportunities for career advancement. Some offerings depend on the location of where you work and may include the following:

• Comprehensive full medical, dental, and vision insurance
• Basic life insurance at no cost to the employee
• Company‑paid short‑term and long‑term disability
• 12 weeks of 100% paid parental leave
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Retirement savings plan
• Personal paid time off
• Paid holidays and company‑wide wellness day off
• Paid time off to volunteer at nonprofit organizations
• Pet‑friendly office environment
• Commuter benefits
• Group pet insurance
• On‑the‑job training and skills development
• Employee Assistance Program (EAP)