Project Representative - East Coast

Overview

At Phillip Jeffries, we believe beautiful design begins with passion, integrity, and connection. Since 1976, we have grown from a small family business into a global luxury brand offering more than 1,000 wall coverings to designers and architects around the world. We remain committed to craftsmanship, creativity, and delivering exceptional experiences at every touchpoint. If you’re inspired by thoughtful design, meaningful relationships, and being part of a team that’s shaping extraordinary interiors, we invite you to apply for the Contract Sales Project Representative.

In this role, you will provide essential support to the sales team and clients working on commercial projects, helping to enhance the team’s ability to meet sales targets and improve the overall customer purchasing experience. This position is fully remote and based in your home office reporting to the Assistant Sales Support Manager, Contract.

• Cultivate and maintain strong relationships with top designers, luxury showrooms, and sales teams, delivering exceptional service
• Provide expert product knowledge to assist clients confidently and accurately
• Handle inquiries, troubleshoot issues, and resolve concerns for designers, architects, and installers
• Manage orders, coordinate shipments, and track logistics to ensure timely delivery
• Process payments, create packing lists, and handle returns or replacements efficiently
• Perform meticulous data entry and ensure accurate CRM documentation
• Assist clients with web account setup, order processing, and pricing quotes
• Identify cross-selling opportunities and make proactive outbound calls for sales follow-ups
• Act as the main connection of support to Phillip Jeffries HQ for assigned territories, including the contract sales team, dual reps, and partner showrooms
• Coordinate sample orders for assigned territories while reps are on the road
• Review client contracts to ensure the requested product aligns with requirements
• Foster a collaborative team environment, offering support to colleagues and departments

• Collaborate with sales reps and clients to align on project timelines, goals, and execution
• Manage the full project life cycle, ensuring deadlines for approvals, meetings, and onsite needs are met
• Serve as the liaison between departments, tracking progress, updating CRM records, and resolving potential issues proactively
• Maintain organized project documentation, ensuring all necessary details are available in CRM and Contract Folders
• Provide proactive follow-up on quotes before expiration and ensure accurate pricing coordination
• Regularly communicate with sales reps to review and update project statuses

• Location preference for the East Coast or availability to work from 8:30 AM–5:30 PM PST
• Minimum of 1 year of experience in a customer service or sales support role
• Ability to build strong relationships with sales representatives and clients
• Exceptional communication skills, both written and verbal, with an outstanding phone manner
• Demonstrated ability to multitask and effectively prioritize tasks in a fast-paced environment
• Proactive problem-solving approach, utilizing analytical skills to identify and resolve issues efficiently
• Excellent time management and follow-up abilities
• Proficient computer skills, including data management, Microsoft Word, and Excel

At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time.

• Competitive hourly rate ranging from $27.00 to $29.00, based on your experience in customer service and sales-supported roles
• Sales Support Quarterly Bonus Plan
• Annual bonus opportunity to reward your performance
• Cost of Living increases that honor your growth and commitment
• Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required