Pre-Sales Engineer - Atlanta

About Us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever‑changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes Ship Station, , Ship Station API, Metapack, Global Post, and Packlink. Our partners include Amazon, UPS, USPS, eBay, Big Commerce, Shopify, Woo Commerce, and Walmart.

Our values:
Win as One. Delight Customers. Deliver Great Outcomes.

At Auctane a Pre‑Sales Engineer (aka Solutions Engineer) is an experienced operational and technical sales professional who works with clients on‑site to identify their needs and develop customized business solutions using Auctane's products and services with a strong understanding of the small parcel shipping industry. They work closely with the sales team to understand the client's business, logistics, and IT environment, and then design and present solutions that meet those needs.

An Auctane Pre‑Sales Engineer also plays a key role in the pre‑sales and implementation process, providing operational and technical support to the sales team and answering any operational and technical questions clients may have.

Solutions Engineers play a vital role in the success of any logistics and technology company. They are the bridge between the sales teams and product teams, and they are responsible for ensuring that clients have the best possible experience with the company's products and services. Auctane has many solutions directly tied to their product and services and many more tied to their partners.

An Auctane Pre‑Sales Engineer is the subject‑matter expert understanding these solutions and the monetization impact they bring to Auctane and the client.

This is a remote position, with field requirements, and the ideal candidate must live in the Atlanta Metro Area
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Up to 75% spent in the field.

• Fully Paid Annual International President’s Club Trip (Auctane Employee Plus One)
• Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX
• Competitive Compensation Packages

Serve as primary logistics, operational and technical sales point of contact for Auctane sales teams and clients during the pre‑sale’s engagement and implementation process.

• Develop logistical, operational, and technical solutions for both internal sales teams and clients.
• Leverage the "Ship Match®" process to match clients to both the proper technology and mix of carriers to meet the client's needs.

Build and deliver customized analysis and proposals to drive customers to adopt Auctane technology and shipping solutions quicker.

• Demonstrate a master level of understanding of Auctane and partner technology solutions.
• Clearly articulate, both written and verbally, the key value propositions of the solution.
• Deliver product demonstrations tailored to the prospect’s defined needs.
• Analyze and present shipping data to meet client’s expressed needs.

Develop and maintain a deep understanding of both Auctane’s carrier and technology solutions.

• Maintain a close working relationship with the Product and Engineering teams to fully understand changes to the platforms and carrier agreements and offerings.
• Become familiar with all documentation, and become able to quickly find necessary resources.
• Be able to articulate the different solutions available to clients and the sales teams.

Collaborates with other Auctane departments to ensure Sales commitments, technical solutions, and marketing programs are successful.

• Communicates technical gaps and opportunities to the Product and Engineering teams to improve product adoption and usability.
• Document success and failures tied to Auctane products that impacts sales both positively and negatively.

• API and application development skills required.
• Three or more (3+) years of technical SaaS selling…