Business Development Specialist - EST

Overview

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible and specialized medical and commercial services. Amplity scales with ease to maximize resources and improve impact for clients across a drug’s lifecycle. Through strategic partnerships and deep therapeutic expertise, Amplity aims to transform how breakthrough treatments reach the people who need them.

Position: Business Development Specialist - Remote Engagement

Amplity has a current full-time opportunity. This is a salaried position with full benefits including medical, dental, vision, pet insurance, 401K, company-funded life insurance, long-term and short-term disability, and mental wellness programs. Professional development opportunities, generous PTO, paid holidays, and more.

Position Summary:

The Business Development Specialist (BDS) is responsible for engaging health care professionals in telephone conversations to promote assigned client products, maximize selling potential, and meet program and client objectives. The BDS develops and maintains relationships with HCPs, educates them about product features, benefits, safety, approved indications, and loyalty program platforms to ensure appropriate use. The BDS uses approved tools for product promotion and maintains knowledge of product, program, and customer activity.

The BDS collaborates with client field-based teams and management. Some on-site practice visits for in-services may occur.

Essential Duties and Responsibilities:

• Communicate persuasively with customers using selling, listening, negotiation skills, proper terminology, and approved messaging; use approved promotional aids. Engage targets in regions that may include office staff, injectors, and patients to manage platform participation and maximize loyalty benefits.
• Manage daily call activity to influence customers and increase platform awareness.
• Profile and manage targeted accounts and provide value-added benefits to grow product and platform awareness.
• Create and implement business plans to achieve goals.
• Maintain call productivity and metrics required by the program.
• Achieve quarterly client KPIs.
• Promote client products via telephone (outbound and/or inbound) to achieve individual and company goals.
• Maintain thorough knowledge of client products, programs, and all platforms.
• Verify and complete required data entry in Amplity/Client CRM systems, including call activity and follow-up actions.
• Listen and respond to customer needs and questions within program timelines.
• Partner with client field sales account managers and sales leadership to plan account coverage when required.
• Create and maintain a positive impression with clients and their customers.
• Prepare reports for management as needed.
• Fully comply with all laws, regulations, Amplity policies, code of conduct, privacy and data guidelines, and applicable laws.
• Participate in teleconferences and live meetings/trainings at the national, regional, and district levels and represent the client at conventions when applicable.
• Other projects as assigned.

Key Working Relationships:

• Report to Amplity Performance Manager or Program Director.
• Work closely with other program team members and Amplity home office support.
• Maintain positive relationships with customers, client contacts, and all client business units.

Education and Experience:

Required:

• Bachelor’s degree from an accredited institution.
• Minimum of 2+ years of relevant business or sales experience.
• Flexibility to cover multiple time zones.
• Ability to travel to office sites if needed and cover all time zones.
• Successfully pass all required Amplity and client training.
• Excellent technical skills with Microsoft Office and other programs as needed.

Preferred:

• B2B, Inside Sales experience.
• Aesthetics experience.

Knowledge, Skills and Abilities:

• Excellent verbal, written and interpersonal communication skills.
• Clear and professional telephone communication and demeanor.
• Strong focus on providing superior customer support and service.
• Ability to learn, understand, and communicate complex information by telephone.
• Strong rapport-building and active listening skills.
• Excellent selling, closing, persuasion, and…