Account Manager, DSA; Boston territory

Job Summary

Primary point of contact for client contacts in assigned Discovery and Safety Assessment (DSA) accounts. Seeking to deliver exceptional client experience, grow sales across the portfolio and build sustainable mutually beneficial relationships to maximize DSA share gain and revenue retention.

Position will work remote from home office. This position requires domestic travel within territory. Ideal candidate will live within Massachusetts or the New England region.

• Identify upselling and proactively drive portfolio pull-through opportunities to increase total account revenue and CRL share.
• Understand account development objectives and challenges, providing insights and solutions to drive success.
• Collaborate with Client Services & Managers for rapid turnaround times on proposals / agreements, lead the negotiation process as appropriate and follow through on sales execution.
• Manage initial DSA inquiries and qualify prospective opportunities for assigned accounts.
• Effectively utilize CRM (SFDC) to capture customer information to included but not limited to accurate pipelines and effective opportunity management and activity documentation.
• Work closely with the relevant subject‑matter‑expert to ensure that the customer has a cohesive and responsive experience throughout the buying journey.
• Proficient knowledge of competitor profiles and can develop positioning to influence potential new customers.
• Take part in relevant conference events and trade shows to establish comprehensive pre‑set meeting planning and execution.
• Effectively communicate customer challenges/concerns with all appropriate departments for quality resolution.
• Prepare and implement a comprehensive account management plan to indicate target opportunities, potential new accounts, expansion of existing accounts and an analysis of competitor share within existing accounts.
• Collaborate with internal teams to deliver customized solutions that align with client needs.
• Complete all sales, commercial and portfolio training as required to be fluent in DSA portfolio and ready to present to range of customer personas.
• Perform all other related duties as assigned.

• Education: Bachelor’s degree (B.A. /B.S.) or equivalent in life sciences, sales or related discipline.
• Experience: Minimum five years’ experience, preferably in commercial role(s) within life science industry.
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Other: Excellent communication, negotiation, and presentation skills. Proficient in the use of standard office computer applications (word processing, spreadsheets, presentations, e‑mail, familiarity with AI‑based tools.)

The pay range for this position is $90,000 - $110,000K + commission USD annually. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

Charles River is an early‑stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non‑GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities.

Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug…