Strategic Accounts Specialist - Equine

Job Description:

Role Summary/Purpose:

The Strategic Accounts Specialist - Equine is responsible for partnering with the Veterinary Market Expansion team to support all Equine specialty partners to cultivate, and nurture existing partner relationships by using a consultative and solution based selling approach.

Our Way of Working

We are proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training, and culture events.

Essential Responsibilities:

• Partner with Client Development/National Account team to strategically nurture highly influential and high performing Equine practices.

• Use a consultative sales approach with key decision makers (Doctor/Owners, C-suite, Regional Management, Office Managers, etc.) over the phone to identify opportunities and provide value added best practices, new tools, and performance information to strengthen relationships with accounts and demonstrate the benefits of Care Credit with the intent to increase NCS for assigned accounts.

• Provide over the phone/Microsoft Teams training for Providers on Care Credit products, processes, benefits, rates, and compliance requirements as needed.

• Develop long term relationships, capitalize on opportunities, satisfy customer needs, and increase sales.

• Implement action plans for low performing accounts that will result in increased usage.

• Utilize defined sales process, strategies, provider segmentation, prioritization, campaigns, and other activity to drive performance.

• Document all provider engagements in Salesforce.

• Lead/Participate in special projects, meetings, trade shows pertaining to dedicated accounts.

• Deliver on Quality Assurance/Performance metrics standards set forth by the organization.

• Support Synchrony mission, vision, core values and customer service philosophy and adheres to all regulatory and company policy requirements.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Minimum of 1 year of telephone sales/field sales/collections experience or compensatory Veterinary Equine industry experience and high school diploma/GED

• Minimum of 9 months of experience within the Care Credit sales function including proven success in building and growing accounts within assigned territory or compensatory experience with the Care Credit product in the Veterinary market

• Demonstrated ability to effectively communicate and influence senior business leaders and key external business partners.

• Proficient in the use of Microsoft Office including Outlook, Microsoft Excel, and Power Point

Desired Characteristics:

• Strong knowledge/proficiency in the Equine business, including industry terminology.

• Professional and consultative selling skills with emphasis on influencing others to take action.

• Strong proficiency in Salesforce CRM

• Ability to work in a team.

• Capable of gaining accelerated access to key decision makers and influencers within an organization

• Strong written, verbal and presentation skills

• Metrics-oriented

• Ability to travel up to 5% of the time.

• Analytical thinker with excellent presentation, organization, communication, and time management skills

• Bachelor's degree

• Spanish/English fluency

Grade/Level: 07

The hourly rate range for this position is $24.50 - $34.00/hr USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience or skill level.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post.
  
  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be…