Account Manager, DSA; Boston territory

Account Manager, DSA (Boston territory)

Join to apply for the Account Manager, DSA (Boston territory) role at Charles River Laboratories
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For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well‑being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform.

In return, we’ll help you build a career that you can feel passionate about.

Primary point of contact for client contacts in assigned Discovery and Safety Assessment (DSA) accounts. Seeking to deliver exceptional client experience, grow sales across the portfolio and build sustainable mutually beneficial relationships to maximize DSA share gain and revenue retention.

Position will work remote from home office. This position requires domestic travel within territory. Ideal candidate will live within Massachusetts or the New England region.

• Identify upselling and proactively drive portfolio pull‑through opportunities to increase total account revenue and CRL share.
• Understand account development objectives and challenges, providing insights and solutions to drive success.
• Collaborate with Client Services & Managers for rapid turnaround times on proposals/agreements, lead the negotiation process as appropriate and follow through on sales execution.
• Manage initial DSA inquiries and qualify prospective opportunities for assigned accounts.
• Effectively utilize CRM (SFDC) to capture customer information to include but not limited to accurate pipelines and effective opportunity management and activity documentation.
• Work closely with the relevant subject‑matter‑expert to ensure that the customer has a cohesive and responsive experience throughout the buying journey.
• Proficient knowledge of competitor profiles and can develop positioning to influence potential new customers.
• Take part in relevant conference events and trade shows to establish comprehensive pre‑set meeting planning and execution.
• Effectively communicate customer challenges/concerns with all appropriate departments for quality resolution.
• Prepare and implement a comprehensive account management plan to indicate target opportunities, potential new accounts, expansion of existing accounts and an analysis of competitor share within existing accounts.
• Collaborate with internal teams to deliver customized solutions that align with client needs.
• Complete all sales, commercial and portfolio training as required to be fluent in DSA portfolio and ready to present to range of customer personas.
• Perform all other related duties as assigned.

• Education:
  
  Bachelor’s degree (B.A./B.S.) or equivalent in life sciences, sales or related discipline.
• Experience:
  
  Minimum five years’ experience, preferably in commercial role(s) within life science industry.
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Other:
  Excellent communication, negotiation, and presentation skills. Proficient in the use of standard office computer applications (word processing, spreadsheets, presentations, e‑mail, familiarity with AI‑based tools).

The pay range for this position is $90,000 - $110,000K + commission USD annually. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.

Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws.

It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e‑mail message to  This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.