Online Sales Counselor

Online Sales Counselor – Oakwood Homes

Be among the first 25 applicants.
What will you do in this role? The Online Sales Counselor is a direct link to Oakwood Homes' outside sales team and fields web leads, phone, and realtor inquiries, converting them to qualified on‑site appointments.

• Support all inbound leads:
  Respond to and assist inbound calls, live chats, and digital web leads, directing prospects toward purchasing a new Oakwood Home. Use Hub Spot to convert interactions into sales opportunities and on‑site appointments.
• Source new leads:
  Consistently find ways to generate qualified contacts and increase the sales pipeline.
• Convert leads into sales appointments:
  Use the sales “road map” and GUEST training skills to convert qualified contacts into on‑site appointments.
• CRM management:
  Ensure all online sales leads are accurately inputted in Hub Spot and appointments scheduled through Hub Spot. Transfer calls to other market team members when needed.
• MLS & EDFM maintenance:
  Input all available inventory homes in MLS/IRES systems, update listings on DFM, and update sales/closings regularly.
• VIP concierge:
  Promote new communities, increasing visibility and engagement with potential buyers through VIP marketing plans.
• Attend sales meetings and events to stay aligned with company strategies and initiatives.

• Real estate license in Arizona or Utah; required to obtain a license in the additional state.
• Bilingual preferred.
• Exceptional customer service and communication skills.
• Adept phone skills and the ability to gain trust and rapport quickly.
• Self‑starter and self‑motivated.
• Drive to succeed in sales.
• Detail‑oriented, ability to multitask, team player.
• Construction and product knowledge a plus.
• Microsoft Office product knowledge.
• Ability to work varied schedules, including weekends.
• Ability to maintain regular, punctual in‑person attendance.

• Ability to safely perform essential job functions consistent with the ADA, FMLA, and other standards.
• Must be able to lift and carry up to 25 pounds.
• Must be able to talk, listen and speak clearly.

• Comprehensive benefits package:
  Medical, Dental, Vision, FSA accounts, 401(k), Life Insurance, Short‑Term and Long‑Term Disability, EAP.
• Time Off benefits:
  Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, refresh, floating holidays, and parental leave.
• Home purchase discount, tuition reimbursement.
• Expected Salary: $24‑$28 per hour; eligible for additional performance incentives through bonus opportunities.

Oakwood Homes is an Equal Employment Opportunity Employer and does not make employment decisions based on sex, including gender identity and pregnancy, color, race, religion, national origin, or age of 40 and older. Non‑Exempt.

All benefits are subject to qualification and hire dates.