MSA Account Manager

Overview

About NIC Partners. We’re an employee-owned IT solutions provider focused on creating safer, smarter communities. NIC Partners protects schools, empowers educators, and strengthens infrastructure through innovative IT and security solutions. As an employee-owned (ESOP) company, your success drives our shared growth and prosperity. We offer flexible hybrid/work-from-home options and a supportive environment that helps you thrive.

Job Title:

Account Manager - Master Service Agreements

Department: CSS | Division:
Client Support Services | Supervisor’s

Title:

Manager of CSS Dept | Positions Supervised: 0 | FLSA Class:
Exempt

• Identify, prospect, and engage SLED customers to promote and sell maintenance MSAs for security cameras and access control systems.
• Conduct targeted outreach activities (cold calling, email campaigns, networking events, industry conferences) to generate new leads.
• Research and identify key decision-makers within State, Local, and Education organizations to build a qualified sales pipeline.
• Develop and maintain strong relationships with decision-makers within government, municipal, and educational institutions.
• Present and demonstrate the benefits and value of maintenance MSAs to ensure customer buy-in and contract renewals.
• Collaborate with technical and service teams to tailor maintenance solutions that meet customer requirements.
• Manage the entire sales cycle from lead generation to contract negotiation and closing.
• Track sales activities and provide regular reports on pipeline status, forecasts, and market feedback.
• Stay updated on industry trends, competitor offerings, and regulatory requirements impacting the SLED market.

• Proven sales experience, preferably in the security systems or technology services industry.
• Demonstrated success in prospecting activities such as cold calling, lead generation, and networking.
• Familiarity with security cameras, access control systems, and their maintenance needs.
• Experience selling to State, Local, and Education (SLED) customers is highly desirable.
• Excellent communication, presentation, and negotiation skills.
• Ability to work independently and manage multiple accounts simultaneously.
• Strong problem-solving skills and customer-centric approach.
• Valid driver’s license and willingness to travel within the assigned territory.

General:
Ability to multi-task, prioritize, organize, solve problems, and complete tasks independently or in a team-oriented environment; ability to follow verbal and written instructions, maintain data confidentiality, and accept constructive criticism.

Personal:
Excellent written, oral, and interpersonal communication; strong sales and customer management skills; ability to identify clients’ business goals and manage activities to those goals; ability to build lasting customer relationships; ability to prioritize and execute tasks in a high-pressure environment; proven ability to identify new customers and sales opportunities; high degree of business acumen and relationship development.

Communication:
Ability to read and interpret common journals, financial reports, and legal documents; ability to respond to customer inquiries; ability to present information to management and public groups; ability to influence and negotiate based on customer value.

Reasoning:
Ability to define problems, collect data, establish facts, and draw valid conclusions; interpret technical instructions and deal with multiple variables.

Computer:
Proficient with software programs (accounting software-Q360), Microsoft Office (Word, Excel, Outlook, PowerPoint); willingness to learn additional tools.

Travel:
Substantial travel expected, up to 50% of time.

Salary:
Base $75,000 plus commission and incentives (total earnings potential up to $150k).

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Sales, General Business, and Education
• Industries:
  Wireless Services, Telecommunications, and Communications Equipment Manufacturing