Retail Sales Agent

Standard Casualty Company
1000 Northwoods Dr
New Braunfels, TX 78132, USA

• Gain working knowledge and understanding of various carriers’ programs and websites necessary to update and produce retail client quotes.
• Prepare and process quotes for internal retail sales customers, online quote requests, dealers, lenders, and provide support where necessary.
• Assist with agent calls and questions regarding Web Quoter.
• Follow up with retail sales centers regarding signed applications, payments, and additional documents needed for current and/or future policies.
• Review appraisals and specification sheets for value.
• Verify signed applications, confirm, and process payments as required to bind and issue policies.
• Prepare documents for mortgage.
• Prepare escrowed premium billing.
• Issue service contracts submitted by Independent Retail Agents.
• Any additional duties as assigned by supervisor or department vice president.

• High school diploma or equivalent.
• Property & Casualty license.
• Minimum of (1) year of customer service experience in insurance, financial services, and/or relevant direct customer service and/or sales.
• Proficient with Microsoft Word, Outlook, Excel, and 10-key adding machine.
• Excellent phone, Internet, communication skills, critical thinking ability, and good math skills.
• Good organizational skills with the ability to multitask and work independently in a fast-paced environment.

• Must be able to remain in a stationary position 50% of the time and be able to operate a computer or other office productivity machinery on a constant basis.
• Frequently required to communicate with co-workers and policy holders with the ability to exchange accurate information as necessary.
• Occasionally required to move about the office, ascend/descend stairs or a ladder, or position self to maintain computers at workstation, including under the desk or other low areas.
• Occasionally required to move and place objects weighing less than or equal to 20 pounds. Noise level in the work environment is usually moderate.
• Position may require temporary remote work based on business needs and is at the sole discretion of the company. Employee must have Wi-Fi connectivity, a smartphone, and a designated work area in their home.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The employer may, at its discretion, modify or adjust the position to meet the company’s changing needs.

Standard Casualty Company is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment.