Key Account Manager - Omnichannel Retail Partnerships

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Affirm is committed to building lasting partnerships with merchants for long‑term growth and ongoing revenue generation. As a Key Account Manager you will join a growing team driving value and growth with large strategic merchants. This is a high‑profile, customer‑facing role requiring outstanding results‑oriented, relationship and program management skills.

• Act as SME and team lead across omni‑retail for best practices on managing complex accounts, driving outcomes and building relationships.
• You will oversee a large portfolio of key strategic accounts and be responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV).
• You will lead and execute sophisticated account plans that include financing optimizations, executive relationship engagement and marketing strategies, often against ambitious timelines.
• You will analyze partner performance and recommend programs to increase product adoption, grow up‑funnel awareness and visibility, and sell into expansion opportunities.
• You will orchestrate cross‑functional teams across Product, Technical, Credit, Analytics, Marketing and Risk to execute partnership initiatives and drive business results.
• Manage customer health to ensure overall customer satisfaction and business results.
• Drive customer advocacy and critical issues by collaborating with development, product management and support teams to improve the Offering for our merchants.

• 7‑10 years of B2B client‑facing experience in a high‑tech environment and evidence of account growth/impact.
• Experience negotiating and closing large, complex commercial contracts for Fortune‑100 companies.
• Strong written and verbal communication skills, including the ability to give compelling presentations.
• Experience in leading cross‑functional projects with a high attention to detail.
• Ability to build and manage productive internal and external relationships and influence towards outcomes; outstanding executive presence.
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
• Knowledge of retail, consumer finance offerings, integrated software solutions and e‑commerce.
• Comfortable using Salesforce and standard BI tools.

Pay Grade – K Equity Grade – 6

Employees new to the company typically come in at the start of the pay range. For sales roles the range provided is the on‑target earnings (OTE) which includes annual base pay and sales incentive target. Pay ranges in the United States are:

• CA, WA, NY, NJ, CT: $175,000 – $237,500 per year

• All other U.S. states: $155,000 – $217,500 per year

Please note that visa sponsorship is not available for this position. The company is a remote‑first company with most roles working from anywhere in the country.

Benefits include 100% subsidized medical, dental and vision coverage for you and your dependents; generous stipends for technology, food, lifestyle and family‑formation expenses; competitive vacation and holiday schedule; and an employee stock purchase plan (ESPP).

We believe it’s on us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

By clicking “Submit Application,” you acknowledge that you have read the company’s Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm considers for employment qualified applicants with arrest and conviction records for U.S. positions that could be performed in Los Angeles or San Francisco pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.

• Mid‑Senior level

• Full‑time

• Sales and Business Development