Property Launch Concierge

Overview

New Property Launch Concierge at Hotwire Communications Ltd
. The role is responsible for ensuring the home-based technology needs of clients within new launch properties by conducting in-home, in-person surveys at assigned properties and recommending additional services based on the customer’s needs within an assigned local territory.

• Ensure new property launch customers are receiving bulk services and review existing services to suggest upgrades or additional products such as security and home automation.
• Obtain orders or contracts for services that will be paid by the client or customer.
• Attend and be regularly engaged on-site in customers’ homes and other community-based locations.
• Identify upselling opportunities by targeting residential prospects in assigned community events, evaluating their needs, and selling solutions for those needs.
• Participate in setting targeted community sales & product strategy by remaining current on competitive offers, industry trends, and market activities.
• Provide feedback to enhance sales processes.
• Maintain quality service by selling appropriate solutions in keeping with Company’s standards and identified revenue and penetration objectives.
• Maintain product and technical knowledge by engaging in group discussions, attending weekly sales meetings, and educational workshops; reviewing professional publications; establishing personal relationships and embracing best practices.
• Other duties as required or assigned.

• Customer service experience along with a working understanding of VOIP, LAN, TCP/IP, Alcatel, Cisco, ZTE, Video on Demand, Fiber Optics and IPTV
• Ability and flexibility for overnight and domestic travel up to 80%
• Willingness to work a flexible schedule, including weekends, evenings and holidays, and travel up to 80% as required by business needs
• Working knowledge of related disciplines in customer support operations, i.e. Launch Operations, Call Center, Field Operations, Telecommunications and Network Operations
• Passion for technology and home automation
• Previous technical support roles with sales or upgrading opportunities
• Must have an active clean, non-restricted state-issued driver’s license in the assigned state
• Bilingual preferred (English/Spanish)

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Entry level

• Full-time

• Industries
• Telecommunications