National Account Manager - Wholesale; Remote

National Account Manager – ITG Brands

ITG Brands is the third‑largest tobacco company in the USA with offerings of some of the most well‑known cigarette, cigar, and e‑vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward‑thinking partner with operational integrity.

ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table. We are not afraid to seize opportunities and make things happen – both individually and collaboratively.

We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.

• JOB SUMMARY Develops and leads a collaborative/strategic partnership with retail and wholesale customers across multiple fronts. Leads representation at the headquarters of these accounts and is responsible for development of strategic relationships, business plans and execution impacting performance across all accounts within the team portfolio. Focus of the role will be to elevate, increase in‑person contact and connections with customer portfolio supported with virtual tools (Teams, Zoom, etc.)
  
  to elevate visibility to customer hierarchy. Emphasis placed on building strong collaborative relationships with our field sales organization to help enable execution, opportunity, issue resolution.
• WHAT YOU WILL DO (This list is not exhaustive and may be supplemented as necessary by the Company) Customer Development:
  Engages with Sales leadership to share key channel, customer requirements, identify opportunities to leverage across the company. Leads customer development strategies, plans to support formal Joint Business Planning (JBP) processes across accounts. Own customer level contacts, partnerships, to include +2 levels above primary contact, which drive alignment between Company and customer key strategies. Own, implement total Customer Wiring approach to integrate the Company and customer holistically.
  
  Forms strategic partnership with customer management representing "One Company" across 3 business units. Customer HQ Selling, Execution Accountable for delivering assigned Sales KPI’s, key Sales/Brand initiatives across strategic customer accounts. Identifies, pursues incremental opportunities to shape customer’s current/future business practices to grow Company brand share while strengthening the Company as a preferred vendor partner. Sell, gain commitment to annual Joint Business Plan with customer so that they are aligned with company brands planning horizon to deliver on assigned Sales KPI’s – volume, distribution, share, other key Brand initiative objectives at key accounts.
  
  Customizes, links company brand strategies, plans and key initiatives with customer’s key strategies, tactical plans. Retail Store Support Measures enforces all requirements of our wholesale partnership agreements, so they are in compliance by retail stores. Deploys Wholesale execution guidelines, key objectives to Wholesale selling organizations to maximize in‑store sales results. Ensures all pricing models/metrics are fully implement across wholesale product portfolio.
  
  Communication/Insights Coordinates communication between assigned customer/channel/company personnel. Solicits, reports customers/competitive insights to identify critical sales opportunities, provide solutions to senior leadership. Partners with other business areas to customize, align Category Leadership story, business drivers in all key selling materials. Business Planning Collaborates with key functional business stakeholders on key matters pertaining to their assigned strategic customers. Ensures superior customer service by leading monthly business reviews, customer visits, lead collaboration process with customers.
  
  Interacts with management regarding all aspects of customer business plans, address key issues,…