Online Sales Consultants

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Job Purpose

Responsible for timely follow up of all Internet leads with the goal of scheduling in person appointments in communities, coordinating all electronic marketing efforts and ensuring accuracy of information on the website.

Duties and Responsibilities

• Meet or exceed monthly conversion targets.
• Provide excellent customer service.
• Promptly respond to all inquiries utilizing email, phone, text and mail as appropriate.
• Assess lead’s needs and preferences to determine appropriate community and product.
• Schedule appointments for leads at the appropriate community.
• Provide information regarding community and surrounding area.
• Provide sales team with all information about lead’s needs and preferences to ensure a warm and smooth transfer.
• Provide referrals to lenders and other resources as needed.
• Communicate appointment details to lead, including time, date, location, driving directions, name of sales consultant, and direct phone number.
• Audit division and community web pages regularly.
• Submit website changes to the corporate marketing group.
• Demonstrate thorough knowledge of DRB practices and products.
• Oversee electronic marketing efforts, including eblasts to leads, prospects, and real estate agents.
• Follow up with lead after appointment to close the loop and, in coordination with sales consultant, determine next steps.
• Act as a resource to sales team by sharing lead information and feedback.
• Attend and participate in sales meetings.
• Maintain tracking records, including lead information, appointments scheduled and kept, and sales resulting from appointments.
• Report metrics regularly to leadership team, including number of leads, conversion of leads to appointments, percentage of appointments kept, conversion of kept appointments to sale, and conversion of lead to sale.
• Enter all pertinent information into CRM, including records of all interactions with lead.
• Visit communities regularly to establish a strong working relationship with the sales team and ensure accurate and timely knowledge of product and location.
• Manage inbound phone calls as directed by leadership team.
• Perform other duties as assigned by management.

• Entry level

• Full-time

• Management and Manufacturing

• Construction

Location:

Charlotte, NC

Salary: $45,000.00-$70,000.00 (Posted 3 days ago)