Client Manager

Become a part of our caring community and help us put health first

The Client Manager is responsible for growing membership within existing accounts and for directly managing business relationships with client accounts. The Client Manager work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

• Meets retention and growth objectives for assigned Professional Employer Organizations (PEOs) and Insurtech broker partners.
• Acts as a strategic business partner to PEOs/ Insurtech partners for positioning Humana’s ancillary solutions to their members, while meeting membership objectives.
• Seeks opportunities to execute cross sell strategies by adding new Humana lines of business.
• Conducts strategic planning alongside key stakeholders. Work collaboratively with various departments for recommendations to support the client’s strategic goals.
• Coordinates the renewal process, including the formal Request for Proposal process with internal partners:
  Underwriting, Corporate Proposal Team, Account Installation, Service, Humana Leadership team. This includes reviewing the proposal; leading the internal strategy call with the proposal team; developing proposal strategy; reviewing proposal responses; developing Executive Summary and timely submission.
• Maintains the contractual obligations and reporting requirements, including Performance Guarantees and works with the Humana functional areas to provide the required data. Will also work with the regulatory, compliance and legal departments to complete and execute agreements.
• In-depth analysis of reporting to consult clients with benefit and service solutions.
• Main group contact for account installation, benefit plan changes, audits and special service requests, working alongside the service and customer service teams to meet client’s expectations.
• Works closely with dedicated internal teams for assigned clients
  - On Site representatives, Open Enrollment Hotline, Billing & Enrollment Single Point of Contact, or others to set and meet client expectations.
• Represents Humana at community events, associations and industry organizations related to our organizational goals.
• Liaison between assigned clients and Humana internal areas for escalated issues requiring special handling.
• Leads the Open Enrollment discussion and strategy for assigned clients. Coordinates resources for client Open Enrollment, on site events and activities.
• Co-creates custom communications alongside Marketing and the client for materials such as Open Enrollment materials, educational flyers, marketing events and onsite programs
• Strong understanding of market dynamics, including competition, trends, influencers and history.

Use your skills to make an impact

• Bachelor’s degree or equivalent experience
• 5+ years’ experience managing clients or selling within the Ancillary or Healthcare continuum
• Understands the business model and regulatory and procurement requirements of PEOs.
• Experience working with Insurtech partners or broker partners.
• Consultative selling background and experience
• Experience influencing C-suite Executives either directly or through a broker medium
• Executive presence
• Business and Financial Acumen
• Strong communicator- written, verbal and presentation skills
• Develops positive, collaborative client relationships
• Active life and health license

To ensure Hybrid Office/Home associates’ ability to work effectively, the self-provided internet service of Hybrid Office/Home associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone and computer equipment appropriate to meet the business requirements for…