Call Center Representative​/Outbound Appointment Setter

Call Center Representative / Outbound Appointment Setter

Full‑time remote position with flexible scheduling and weekend availability required.

Base pay range: $16.00/yr – $20.00/yr.

The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. The ideal candidate is energetic, enjoys phone interactions, can drive effective conversations, and delivers exceptional customer service.

• Engage with prospective clients with the goal of setting appointments for the sales team.
• Be a subject matter expert and communicate the value of company products and services to educate prospective clients.
• Handle a high volume of inbound and outbound calls and meet performance goals of converting calls to appointments.
• Follow the designated sales process for appointment setting, including confirming full and accurate client information.
• Ensure all activity and information is accurately logged in CRM.
• Provide a high level of customer service to ensure each prospective client has a positive experience with Bath & Cabinet Experts.

• Prior experience in a multi‑product sales environment preferred.
• Background in home improvement inside sales strongly desired.
• High School diploma or equivalent required.
• 1+ year of call center experience required.
• Experience with Lead Perfection CRM is a plus.
• Must be able to work independently in a fast‑paced environment.
• Excellent phone and communication skills.
• Be energetic and have a positive attitude.
• Must be task‑oriented and driven to meet and exceed goals.

• Full‑time W2 employment with competitive pay and several bonus opportunities.
• Comprehensive benefits package:
  Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match.
• Paid Time Off, including paid holidays and your birthday off.
• Flexible remote schedule with weekend availability.
• Ongoing training to grow your skills.
• Work in a supportive, award‑winning company that values people and performance.

Bath & Cabinet Experts is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, we expanded into eight additional markets—Cincinnati, Cleveland, Columbus, Dayton, Ft. Wayne, Louisville, Lexington and NW Indiana—with plans for continued growth throughout the Midwest.

In addition to bath remodeling, we launched Cabinet Experts, a dedicated division focused on kitchen cabinet refacing, bringing the same high‑quality, transformative experience to one of the most important spaces in the home.

We are committed to delivering a world‑class customer experience and being a top employer in the home improvement industry. We have earned over 2,100 customer reviews with a 4.9 star rating, and Bath Experts has been recognized as a 4x Top Workplace Award winner.

We also dedicate ourselves to giving back—donating over $200,000 to local children’s hospitals and charities.