Inside Sales Representative

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This job description has been refined to remove non-essential boilerplate while preserving responsibilities, qualifications, and requirements.

The Inside Sales Representative (Independents & Distributors) role serves as an entry point into a rewarding sales career at Prym, with opportunities for advancement to Account Manager, Key Account Manager, or Sales Manager positions. This position focuses on supporting small to mid-size independent retailers while providing sales and service support for distributor accounts.

• Customer Relationship Management:
  Build and nurture strong relationships with independent retail customers, deliver quality service, and support long-term partnerships.
• New Business Development:
  Identify and pursue new business opportunities through research, networking, and collaboration with the Telesales team to expand customer reach and increase orders.
• Sales Support & Proposals:
  Partner with the Sales Manager to prepare and deliver compelling sales presentations, quotes, and proposals tailored to customer needs.
• Sales Strategy Execution:
  Assist in developing and executing sales strategies that drive revenue growth and strengthen Prym’s position in the market.
• Customer Support & Follow-Up:
  Respond to customer inquiries, track orders, and ensure prompt resolution of issues to maintain satisfaction and loyalty.
• CRM & Data Management:
  Maintain accurate customer records, monitor sales activities, and provide data for actions to be taken in the future.
• Performance Tracking & Reporting:
  Track key metrics, anticipate customer needs, and share regular updates on sales performance and trends.
• Travel & Events:
  Represent Prym at customer appointments, trade shows, and open houses to promote products and strengthen partnerships.
• Sales Analysis:
  Review customer sales plans and provide data-driven insight to optimize assortment and potential opportunities.
• Entrepreneurial Support:
  Collaborate with Marketing to develop point-of-purchase (POP) displays, sales tools, and creative materials that inspire customers and drive sell-through.
• Other duties as assigned.

• Bachelor’s Degree in Communication, Marketing, Business Administration/Management, or other related degree
• 1-3 years experience in Sales, Customer Service, Supply Chain, or a related field
• Proficiency in MS Office products including Word, Excel and PowerPoint, SharePoint, and Microsoft Teams
• Strong verbal, written and presentation skills
• Ability to build and maintain strong relationships with customers and co-workers; ability to adapt to many personalities
• A results-driven approach with the big picture in mind; strong desire to balance what is best for the customer and Prym

• Experience working with a CRM system
• Experience in the sewing notions and arts industry is a plus, but not required

This position has no supervisory function.

Key Account Manager

This position will require up to 15% travel.

This is a remote position, so work will take place in a home office, flights, car, or travel to the home office in Spartanburg, SC. In the home office, this job operates in a combination of professional office and warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Additionally, this role will encounter equipment and heavy power industrial vehicles, with high noise levels possible in the warehouse setting.

• Ability to lift 5 – 20 lbs periodically and 50 lbs on occasion
• Ability to stand/walk for up to 8 hours
• Ability to sit for up to 8 hours

• Health Benefits - Medical, Dental, Vision, and Supplementals (i.e. Accident, Hospital, Pet)
• 401k Discretionary contribution with Company Match
• Safe Harbor (401k Company Profit Sharing)
• Paid-time Off (available within first 6 months)
• Hybrid Work Schedule
• 11 Paid Company Holidays

EOE/Vet/Disabled

Seniority level:
Mid-Senior level

Employment type:

Full-time

Job function:
Art/Creative, Sales, and Customer Service

Industries:
Transportation, Logistics, Supply Chain and Storage

Inferred from the description for this job:
Medical insurance, Vision insurance, 401(k), Disability insurance, Paid paternity leave, Paid maternity leave

Location indicators:
Rock Hill, SC;
Charleston, SC;
Columbia, SC;
Clemson, SC;
Greenville, SC;
Fort Mill, SC; etc. (locations and salary ranges are provided as part of the listing.)