Account Manager, APAC Remote
Singapore, Singapore
Listed on 2026-01-22
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Sales
Business Development, Client Relationship Manager -
Business
Business Development, Client Relationship Manager
Git Lab is an open-core software company that develops the most comprehensive AI-powered Dev Sec Ops Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development.
Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. Git Lab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us as we build technology that transforms how the world develops software.
As an Account Manager, you will own the first year of the customer relationship, guiding new Git Lab customers from initial purchase to becoming growth‑ready accounts. You’ll focus on rapid activation, value‑driven engagement, and early expansion readiness, ensuring customers realise meaningful outcomes from Git Lab in their first 90 days and beyond. Partnering closely with Account Executives, Customer Success Engineers, Professional Services, and other field teams, you will lead the strategy and execution of first‑year engagement plans that drive adoption, utilisation, and expansion pipeline.
Reporting into the Renewal Management organisation, you will proactively manage the first 12 months of the customer lifecycle with clear success plans, regular value touch points, and a strong focus on commercial outcomes. In your first year, you’ll help refine and execute the 90×90 success framework, improve forecasting and early risk detection, and create seamless handoffs that set customers up for long‑term growth with Git Lab.
This is a key opportunity to directly influence net revenue retention by turning new customers into loyal, expanding Git Lab advocates.
- Serving as the primary relationship owner for new customers in their first 12 months, driving rapid onboarding, activation, and early value realisation through the 90×90 success framework
- Partnering with Account Executives, Customer Success Engineers, and Professional Services to remove barriers to adoption, run value‑based touch points and business reviews, and build a clear roadmap for renewal and expansion
- Serve as the primary relationship owner for first‑order customers throughout their first 12 months, ensuring a smooth transition from new customer to growth‑ready account.
- Execute the 90×90 success framework to drive rapid activation and early value realisation, targeting 90% license utilisation by day 90 to create a strong foundation for adoption and expansion.
- Drive revenue growth by building and managing a healthy expansion pipeline, qualifying opportunities, and partnering with Account Executives to advance and close upsell and cross‑sell deals.
- Maintain strategic, value‑focused engagement with key stakeholders across your accounts to understand their goals, uncover new use cases, and proactively identify whitespace for growth.
- Lead the first renewal at month 12 by aligning on outcomes, addressing risks early, and positioning contract retention and expansion opportunities that support long‑term customer success.
- Coordinate cross‑functional resources (such as Customer Success Engineers and Professional Services) to remove barriers to adoption, accelerate time‑to‑value, and support successful implementations.
- Develop and maintain accurate revenue forecasts for your book of business, including renewal probability, expansion pipeline, and at‑risk revenue, and share insights through regular forecasting…
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