Senior Account Manager

About 360 Privacy

360 Privacy is the trusted leader in digital executive protection, bridging cybersecurity and physical security to safeguard the identities, assets, and reputations of high‑profile executives, elite athletes, and high‑net‑worth families. Driven by our uncompromising commitment to privacy and innovation, our teams are powered by veterans from special operations, law enforcement, intelligence, and leading technology firms, entrusted by Fortune 500 corporations and premier global organizations.

Location:

Remote
Reporting to:
Director, Client Services

The Senior Account Manager is instrumental in cultivating exceptional, enduring relationships with our valued clients. This critical role is at the frontline of client success, championing our mission of relentless privacy protection and ensuring client growth and satisfaction.

• Relationship Management:
  Act as the primary liaison for a portfolio of key accounts, fostering trust, understanding their unique needs, and consistently exceeding their expectations.
• Strategic Account Growth:
  Develop and execute robust strategies to maximize client retention, satisfaction, and revenue expansion, aligned with clients' specific goals and business objectives.
• Client Advocacy:
  Conduct quarterly business reviews, setting strategic goals and proactively addressing client concerns to continuously elevate service and partnership quality.
• Cross‑functional
  
  Collaboration:
  
  Work closely with teams across Sales, Marketing, Product, and Support to deliver customized solutions and ensure a seamless experience for clients.
• Client
  
  Education:
  
  Lead efforts in client education and adoption, ensuring deep understanding of 360 Privacy’s solution to amplify client ROI.
• Performance Tracking:
  Manage and report critical client health metrics, identifying risks proactively and formulating effective mitigation strategies.
• Thought Leadership:
  Provide insights to internal teams for the development of impactful training materials, onboarding processes, and educational resources.

• Achieving and exceeding personal and team revenue retention and growth targets.
• Clients consistently regard you as a trusted advisor and advocate, integral to their privacy strategy and business success.
• Contributing actively to team and organizational strategic initiatives.

• Proven success (3+ years) in account management, with demonstrable skills in relationship building, strategic thinking, and customer advocacy.
• Exceptional interpersonal and communication skills, capable of managing complex client relationships remotely.
• Strong analytical capabilities to interpret client metrics, assess performance, and drive strategic recommendations.

• You have prior experience or a strong interest in security, intelligence, or privacy‑related fields.

Join a pioneering team where your role directly impacts the security and success of world‑class clients. We offer competitive compensation, professional growth opportunities, and a vibrant, collaborative remote work environment where your contributions genuinely matter. If you’re ready to leverage your expertise in account management to safeguard privacy at the highest level, we want to hear from you.

All work must be performed within the U.S. and Canada, even when working remotely. Candidates are expected to onboard in‑person at our Brentwood, TN headquarters.

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