Inside Sales Rep II

The Inside Sales Rep II (ISR or Tel-sell rep) is the direct source of ticket sales for the Lottery. The TSR is responsible for contacting assigned Lottery retailers via telephone and securing orders for instant lottery tickets. This position requires excellent customer service skills, problem solving, as well as handling Lottery related questions and/or problems encountered, and shipment tracking. The result is to maximum Instant ticket distribution through professional and through sales techniques.

This position is in office position and may allow for remote work from time to time with management approval. Reliable internet is required to work from home.

• Contact retailers within assigned call list on a regular call cycle within required timeframe
• Provide information and sales about new and existing games and promotions.
• Employ professional telephone sales techniques to ensure Lottery retailers order the appropriate number of packs for their sales and call frequency.
• Access appropriate computer screens and input sales and sales related data.
• Ability to maintain associated call levels in a fast-paced environment.
• Develop positive working relationships with Lottery retailers, resulting in motivated, pro-Lottery attitudes wherever possible.
• Provide regular and consistent feedback from Lottery retailers to management, sharing retailer suggestions, ideas, and/or questions in a timely fashion.
• Develop a sound business relationship with assigned Lottery Representatives and all retailers.
• Handle incoming calls from Lottery retailers, resolving problems or questions as they relate to inventory needs, current promotions, order status/tracking and other lottery related needs, ensuring that all calls receive complete attention and thorough follow-up.
• Coordinate activities with the Inside Sales Manager and comply with Automatic Call Distribution guidelines.
• May be required to work in the warehouse periodically to assist with allocations or short staff.
• All other duties as assigned.

• High school diploma or GED equivalent
• 1-2 years’ experience in Customer Service/Sales
• Understanding of telephone sales principles and techniques
• Home Wi‑Fi Connection

• Good written and verbal communication skills
• Good typing and computer skills including, but not limited to, "MS Office" applications (Outlook 360, Excel, Word, Access, etc.)
• Ability to lift up to 40 pounds when assisting in the warehouse.
• Ability to stand for up to 8 hours when assisting in the warehouse.
• Positive and self‑motivated attitude and ability to work with others as a team.
• The ability to multi‑task
• Ability to sit at a desk, stand, bend, lift as needed.

This position has no supervisory responsibilities.

Demonstrates ability to learn and support several aspects of function. Handles routine activities.

Must have a high school diploma or equivalency.

Years of experience < 1 year

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Scientific Games, LLC and its affiliates (collectively, "SG") are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.

As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.