Senior Account Manager - NYC Area

Senior Account Manager - Greater NYC Area

At Apartment List, we’re transforming how people rent—making it smarter, easier, and a lot less frustrating. Our platform has already matched over a 1.4 million renters with their next home, while helping properties fill units with the right residents. Backed by strong growth and a big vision, we’re building the future of renting—and inviting bold thinkers to help us shape it!

At Apartment List, we’re passionate about building long-term, successful partnerships with our partners. We’re looking for a Senior Account Manager (AM) to join our dynamic team and play a pivotal role in nurturing and expanding relationships with property management companies (PMCs) that are key partners on our platform.

As a Senior Account Manager, you will manage a territory-based book of business, working closely with existing partners to drive value, mitigate churn, and identify upsell opportunities. You will serve as a trusted advisor, ensuring your partners maximize their success on Apartment List while maintaining and growing existing partnerships. While this role primarily focuses on relationship management, you will also have the opportunity to drive expansion within your portfolio by bringing new properties onsite.

Greater NYC area metro based role requires occasional travel within your assigned territory, approximately 4-5 in-market trips per quarter and/or conferences.

• Develop and maintain strong relationships between Apartment List and your portfolio of property management companies (PMCs) acting with 100% responsibility for all outcomes.
• Serve as a trusted advisor to PMCs, focusing on their long‑term success and providing tailored recommendations to maximize performance on Apartment List.
• Develop comprehensive account plans to identify growth opportunities, address client challenges and achieve long‑term success within your assigned book of business.
• Drive meaningful adoption of Apartment List’s AI platform within your book of business.
• Deliver consistent, measurable results including meeting expansion targets, managing renewal rates, and reducing partner churn.
• Monitor and mitigate potential churn risks by addressing partner concerns, providing effective solutions, and ensuring partner satisfaction with minimal oversight.
• Work collaboratively with marketing directors, regional property managers and other decision makers and influencers remotely and in‑person within your assigned territory to maintain relationships and explore growth opportunities.
• Partner with cross‑functional teams to ensure a seamless and effective partner experience.
• Lead and mentor junior account managers, providing guidance on sales and retention strategies.
• Deliver consistent activity aligned with the Apartment List way, ensuring proper pipeline management, clean data, and timely reporting through Salesforce and other tools.
• Assist with account implementation and support account performance following changes or additions.

• You have 5+ years of account management or client success experience, ideally within a remote role where you’ve acted as the true partnership owner overseeing all aspects of the partners’ business.
• You have a track record of exceeding goals and quotas in past roles.
• You have proven success in identifying and executing upsell opportunities while maintaining partner satisfaction and managing multi‑product negotiations at time of renewal.
• You have experience developing compelling, impactful, data‑driven complex presentations and presenting to diverse stakeholders.
• You can translate data into compelling narratives that highlight value, performance, and opportunities for improvement using Excel and/or Google Sheets to analyze and distill findings.
• You have honed your ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
• You are detail‑oriented, proactive, and possess excellent problem‑solving skills, with the ability to mitigate risks and build solutions for your partners.
• Experience with Salesforce and Salesloft is a plus, as is the ability to learn our proprietary…