Customer Account Manager

Your role will be to manage and grow a portfolio of business customers in the energy services sector. You will serve as the primary relationship manager for approximately 400 assigned customer accounts. In this hybrid role, you will be responsible for driving customer satisfaction, renewing service contracts, and identifying upsell opportunities, all while coordinating closely with our support teams to ensure excellent service delivery.

The ideal candidate is a proactive account manager with a track record in B2B sales and account management (preferably in the energy or utilities industry), strong relationship-building skills, and the ability to meet retention and revenue growth targets. This position offers a competitive base salary plus commission, with on-target earnings aligned to achievable upsell and renewal goals.

• Structured Account Reviews
• Contract Renewals
• Upsell and Cross-Sell
• Customer Onboarding & Profiling
• CRM Management
• Reporting & Communication

• B2B Sales/Account Management
  
  Experience:
  
  Minimum of 3–5 years of experience in B2B account management or sales, preferably in the energy, utilities, or related sector. Experience managing a portfolio of business customers and achieving revenue targets (renewals and sales quotas) is required.
• Industry Knowledge: Strong understanding of the energy services market (e.g. energy efficiency, certification, compliance). Familiarity with common competitor offerings and the needs customers in energy management sector have is a plus.
• Proven Track Record: Demonstrated success in meeting or exceeding sales targets and retaining customers. For example, prior experience hitting renewal rates, upsell quotas, or other KPIs in a similar account manager or customer success role. Experience reducing churn and growing account value is highly valued.
• Education: Bachelor’s degree in Business, Marketing, Energy Management or a related field is preferred (or equivalent professional experience). Relevant certifications in sales or account management are a plus but not mandatory.
• CRM & Tools Proficiency: Proficient in using CRM software (e.g. Salesforce, Dynamics, vTiger or similar) to manage pipelines and customer information. Strong general computer skills, including MS Office (Word, Excel, PowerPoint) for preparing customer reports and sales presentations. Experience in maintaining detailed records and generating reports from CRM data.

• Hybrid Work: This role offers a balance of in-office and remote work. Two days a week (typically on agreed upon days like Tuesdays and Wednesdays, subject to team scheduling) you’ll work from our Milton Keynes office. Three days a week you’ll work from home. On remote days, you are expected to maintain the same professionalism and productivity as in the office.

At TEAM, we are proud to be an employee-owned business that means every team member has a stake in our success and a voice in shaping our future. As an employee-owned company, we foster a culture of shared responsibility, collaboration, and long-term commitment, where your contributions directly impact our growth and your own. Join a business where you’re more than just an employee at TEAM, you’re a co-owner, empowered to make a difference and share in our achievements.

• Employee ownership profit share
• Hybrid working (mix of office and home based)
• Flexible holidays
• Contributory pension
• Medical cash plan
• Life assurance
• Cycle to work salary sacrifice scheme
• Electric Vehicle salary sacrifice scheme
• Free on-site parking
• On-site kitchenette and chill-out areas with free fruit, tea, coffee and cordial
• Company funded events and team building
• Relaxed dress code

Continued learning and development through internal and external training

TEAM Energy are a company specialising in energy management software and services. We are well placed to become a leading software and service provider in our related sectors of energy retail and energy management.

In 2019 we moved into employee ownership, meaning that all our employees share in the success of our business through a profit share scheme.

Our vision is to help all our customers contribute to the delivery of the UK’s net zero objectives by delivering products and services that enable successful and optimal carbon and energy management.

Our aim is to be recognised as the leading software company in the energy sector and so we are looking for smart people to help us achieve that – intelligent, outgoing, pragmatic, and hard-working individuals

To be considered for this role, you must have eligibility to work in the UK without sponsorship.

Position Customer Account Manager Location Hybrid home and office based (Milton Keynes)

Employment Type

37 hours per week Salary £35,000 - £45,000 Plus Uncapped Commission (c £8,750 - £10,500)